Shawna Turner
Las Vegas,NV
Summary
Hardworking Fresh manager with collaborative team-oriented approach to workload distribution. Detailed inventory specialist with adaptability to changing customer demand. Helpful customer-service employee dedicated to enhancing customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fresh Assistant Manager
Sam's Wholesale Club
Las Vegas, NV
03.2019 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and sales performance.
- Ensured adherence to company policies regarding health and safety regulations at all times.
- Performed daily opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
- Identified opportunities for process improvements within the store environment and proposed solutions accordingly.
- Performed cycle counts and monthly inventory audits.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored customer service levels to ensure a positive shopping experience for customers.
- Conducted regular floor walks to identify areas of improvement in terms of safety compliance or cleanliness standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
Fresh Market Manager
Sam's Wholesale Club
Las Vegas, NV
08.2013 - 02.2019
- Responsible for two to three state, multi-unit operations with over $168 million in revenue.
- Lead the Pacific West in continuous sales growth for four years
- Managed overall Profit and Loss financial performance, operational excellence, compliance to company policies, organizing financial date to identify market shortfalls, training new leaders, cultivating a positive and motivating work environment.
- Demonstrated expertise in Fresh Operations and applied this to the development, execution, and improvement of providing expert advise and guidance to senior leaders.
Fresh Assistant Manager
Sam's Club
Glendora, CA
2011 - 2013
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Senior Fresh Manager
Sam's Club
, CA, NV, AZ
2008 - 2011
- Responsible for 24 unit operation
- Provided supervision and development for associates through teaching, training, and mentoring
- Managed the execution of merchandising for the territory to ensure effectiveness by conduction club tours
- Reviewed operational reports,solicited feedback from Market team, identified gaps, and addressed non-compliant clubs with Market Manager
Fresh Assistant Manager
Sam's Club
1993 - 2008
- Analyze metrics daily and created processes to changes results
- Lead and trained associates on inventory processes and controls to get results
- Lead/Communicated/Follow up with all new company policies and procedures
- Lead team on merchandising layouts and standard guidelines
- Assisted with the opening of 2 new club openings
- Effectively communicated vision/plan that supported The Market and company
- Ensured all food and safety guidelines were being executed
- Monitored customer service levels to ensure a positive shopping experience for customers.
- Conducted regular floor walks to identify areas of improvement in terms of safety compliance or cleanliness standards.
Education
Bachelor of Arts - Liberal Arts And General Studies
California State San Bernardino
San Bernardino, CA06-1993
Skills
- Marketing Knowledge
- Staff Training and Development
- Decision-Making Capabilities
- Employee Relations
- Sales Proficiency
- Team Building Expertise
- Shrinkage Prevention
- Food Safety Standards
- Merchandising Skills
- Sales Analysis
- Setting Production Goals
- Inventory Management
Certification
- National Food Safety Certified
- National Food Safety Proctor
Timeline
Fresh Assistant Manager
Sam's Wholesale Club
03.2019 - 02.2024
Fresh Market Manager
Sam's Wholesale Club
08.2013 - 02.2019
Fresh Assistant Manager
Sam's Club
2011 - 2013
Senior Fresh Manager
Sam's Club
2008 - 2011
Fresh Assistant Manager
Sam's Club
1993 - 2008
Bachelor of Arts - Liberal Arts And General Studies
California State San Bernardino
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