Shawna Vanier
West Bend,WI
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results while sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
Work History
CSR
Caljan, Inc.
Menomonee Falls, WI
01.2025 - Current
- Provide support and guidance to colleagues to maintain a collaborative work environment
- Identified training needs of staff and developed appropriate training plans for them
- Complete day-to-day duties accurately and efficiently by prioritizing and organizing tasks to accomplish goals
- Recognized by management for providing exceptional customer service
- Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service
- Provide customer service support to customers over the phone and by email, in a timely manner
- Coordinate with internal teams to ensure timely and successful delivery of solutions according to client needs
- Maintain up-to-date knowledge of company products and services
- Update databases with new and modified customer data
- Educate customers on special pricing opportunities and company offerings
- Adjusted bills and refunded money to resolve customers' service or billing complaints
Sr. Parts Coordinator
Caljan, Inc.
Menomonee Falls, WI
11.2022 - 01.2025
- Same duties as Parts Coordinator and CSR
Accounts Payable
Caljan, Inc
Menomonee Falls, WI
02.2021 - 12.2022
- Prepared journal entries to record all accounts payable activity
- Reviewed accounts payable invoices for accuracy prior to payment
- Maintained accurate records of accounts payable transactions
- Reconciled accounts payable ledgers against vendor statements each month
- Prepared checks for payment of accounts payable invoices
Parts Coordinator
Caljan, Inc.
Menomonee Falls, WI
06.2019 - 02.2021
- Maintain a good working relationship with all customers by providing a fast response time and quality service.
- Interact professionally with both customers and inside personnel, answering questions, and responding to phone and email inquiries.
- Provide customers with quotes that reflect accurate pricing and lead times.
- Turn a customer quote into a sales order upon receipt of a purchase order.
- Generate shipment invoices, prepare packages, and set up courier deliveries for customers.
- Prioritize daily workflows, including inbound calls, sales-related inquiries, quotes, invoicing, and credit memos when necessary.
- Administer physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Operate within the bounds of the company's compliance system, continually look for improvements to the company's system and profitability, while making recommendations.
- Track back orders and expedited deliveries as needed, in order to maintain customer satisfaction.
- Processed returns from customers according to company policy and procedure guidelines
- Coordinated with the Procurement Department to order additional parts as needed
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand
- Helped customers diagnose issues and locate replacement parts
- Prepared and led staff training and instruction
Receptionist Administrator
Cathedral Builders
Jackson, WI
08.2018 - 06.2019
- Produced professional, error-free bid estimates and spreadsheets as needed by senior office professionals
- Maintained company accounting records by entering accounts payable, invoices, and expense reimbursements
- Reviewed documents and obtained additional information to complete accurate paperwork, and avoid delays
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Interacted professionally with both customers and inside personnel, answering questions, and responding to phone and email inquiries
- Supported the clerical needs of the four owners, including taking messages, scanning documents, and routing business correspondence
- Generated shipment invoices, prepared packages, and set up courier deliveries for customers
Assistant Manager
Milwaukee Burger Co.
Franklin, WI
03.2017 - 05.2018
- Carefully prepared weekly payroll with ADP for a staff of approximately 50 people.
- Regularly updated computer systems with new pricing, daily food and drink specials using Micros and Untappd.
- Limit labor, food, and beverage expenses by implementing cost-controlling strategies.
- Placed new inventory orders and oversaw correct restocking procedures.
- Maximized team performance by encouraging, training, and disciplining employees.
- Maintained physical and computer file systems.
- Managed store money with high accuracy, and prepared daily bank deposits.
- Worked with upper management to plan and implement special events to boost customer numbers and profits.
Assistant General Manager
St. Francis Brewery
St. Francis, WI
08.2012 - 03.2017
- Maintained tight financial controls with highly accurate daily registers.
- Enhanced profits by improving oversight of inventory use and strategically increasing the costs of select menu items when necessary.
- Resolved guest complaints quickly to maximize satisfaction and loyalty.
- Collected food and beverage orders from guests, and promoted upsell items to drive revenue.
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths, and expected guest demands.
- Kept detailed inventories of bar and restaurant supplies, and kept work areas stocked to maintain workflow efficiently.
- I interviewed, hired, and trained staff on bar and restaurant practices, guest service standards, and productivity strategies, which would improve guest retention and bolster sales.
Skills
- ADP
- Paylocity
- Problem resolution
- Database management
- Training development
- Order processing
- Dynamics AX
- Client relations
- Sales transactions
- POS systems and ordering platforms
Timeline
CSR
Caljan, Inc.
01.2025 - Current
Sr. Parts Coordinator
Caljan, Inc.
11.2022 - 01.2025
Accounts Payable
Caljan, Inc
02.2021 - 12.2022
Parts Coordinator
Caljan, Inc.
06.2019 - 02.2021
Receptionist Administrator
Cathedral Builders
08.2018 - 06.2019
Assistant Manager
Milwaukee Burger Co.
03.2017 - 05.2018
Assistant General Manager
St. Francis Brewery
08.2012 - 03.2017
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