Shawna Vaughn

Receptionist/ Managemen, Apprentice, Cosmetologist

Four Seasons Salon and Spa

Sterling, VA

06.2008 - Current

Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Developed a loyal client base through excellent customer service.
Engaged with customers by providing friendly conversation during services.
Managed appointments through scheduling software program.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Performed haircuts, coloring, highlighting and styling techniques.
Ensured proper sanitation practices were followed at all times.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Maintained accurate records of customer services provided.
Attended continuing education classes to stay up-to-date with trends in the industry.
Maintained cleanliness of salon equipment and tools.
Advised clients on how to maintain their new hairstyles at home.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Assisted customers in selecting appropriate retail products for their needs.
Washed, colored, cut and styled hair for high volume of clients daily.
Created customized hair styles according to client's preferences and facial features.
Introduced customers to cutting-edge beauty trends and products where applicable.
Compiled reports on reception activities such as call volumes and visitor traffic.
Monitored the front desk area to ensure it was kept clean and organized at all times.
Greeted and directed all visitors, clients, and customers in a professional manner.
Answered phone calls promptly while routing them appropriately within the organization's structure.
Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
Performed data entry tasks related to customer information into computer databases for record keeping purposes.
Utilized communication software such as Skype, Slack, Zoom. to coordinate between departments remotely.
Trained junior staff members on how to use various office equipment such as printers or fax machines.
Provided administrative support to executive team members when necessary.
Collaborated with other departments regarding special projects or events that required reception assistance.
Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
Prepared welcome packages for new hires that included employee handbooks, company brochures, contact lists.
Conducted regular audits of incoming shipments against purchase orders to verify accuracy of deliveries.
Developed processes to improve efficiency in the reception area such as automated check-in procedures.
Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
Attended workshops and in-service training to keep up-to-date on current cosmetology trends and techniques.
Applied makeup to other students, effectively highlighting cheekbones, and eyes.
Draped and shampooed clients to prepare for haircutting and styling by Akrham.
Assisted senior stylists in setting up for special events at the salon.
Assisted with reception duties such as scheduling appointments, checking out clients, taking payments and providing receipts.
Provided customer service by answering questions about products used for services.
Assisted cosmetologists in styling hair, performing manicures and pedicures, applying makeup, and offering skin care treatments.
Organized salon area and stocked shelves with supplies.
Applied chemical treatments such as relaxers, perms or straighteners as directed by a licensed cosmetologist.
Cleaned up after each client's visit including sanitizing tools and equipment.