Shawna Wagner
Creston,Iowa
Summary
Experienced Medical Assistant with a strong background in patient management and lab specimen handling at Oak Street Health. Demonstrated success in improving office efficiency and providing outstanding customer service. Proficient in medication administration and EKG procedures, with a commitment to detail and compliance with HIPAA regulations..
Overview
3
3
years of professional experience
Work History
Medical Assistant/Phlebotomist
Oak Street Health
Des Moines, Iowa
08.2024 - 02.2025
- Measured vital signs and took medical histories to prepare patients for examination.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Processed orders for medical supplies and lab equipment.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Provided assistance to medical staff in performing minor surgical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized charts, documents and supplies to maintain team productivity.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Prepared treatment rooms for patient examinations.
- Organized patient charts before each day's clinic sessions began.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
Office Manager
Wagner Locker
Winterset, Iowa
12.2022 - 02.2024
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Developed and implemented office policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided administrative support to management team including preparing reports and presentations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to customer inquiries via phone or email in a professional manner.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in recruiting, onboarding and training new employees.
- Coded and entered daily invoices with in-house accounting software.
Medical Assistant
Mercy One
Ankeny, IA
02.2022 - 09.2022
- Organized charts, documents and supplies to maintain team productivity.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Educated patients about medications, procedures and physician's instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized patient charts before each day's clinic sessions began.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
Education
Associate of Applied Science - Medical Assistant With Limited Radiology
Vatterott College
Des Moines, IA06-2013
Skills
- Vital sign measurement
- Patient history collection
- Lab specimen handling
- Infection control procedures
- Electronic health records
- Customer service
- Office administration
- Time management
- Problem solving
- Attention to detail
- Specimen collection
- Medical terminology proficiency
- Laboratory specimen collection
- Patient management
- Billing support
- Electrocardiography (EKG)
- Administering medications
- Specimens collection and processing
Timeline
Medical Assistant/Phlebotomist
Oak Street Health
08.2024 - 02.2025
Office Manager
Wagner Locker
12.2022 - 02.2024
Medical Assistant
Mercy One
02.2022 - 09.2022
Associate of Applied Science - Medical Assistant With Limited Radiology
Vatterott College
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