Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Walker

Indianapolis,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Patient Service Representative

Jane Pauley Health Community Center
02.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.

Front End Cashier

Target
10.2022 - 09.2023
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.

Eligibility Specialist

KHI Solutions
04.2021 - 06.2022
  • Assisted clients with accurate eligibility form, application and document completion.
  • Interviewed applicants and explained scope of different available benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Scan Documents ino clients file
  • Answer and direct incoming calls

Receptionist

Napleton Kia
05.2020 - 04.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

FM Site Repair Associate

Van Ausdall & Farrar
05.2019 - 03.2021
  • Increased customer satisfaction by diagnosing and repairing various electronic devices accurately and efficiently.
  • Collaborated with other technicians to resolve complex problems and deliver high-quality repairs on time.
  • Troubleshoot and manage Hewitt Packard printers
  • Sort/Delivery mail

Clerical Assistant

Bureau Of Motor Vehicles
09.2017 - 10.2018
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.

General Office Clerk

Insurance Auto Auctions, IAA
08.2016 - 09.2017
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality while handling sensitive information across various departments within the organization.
  • Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.

Temp Worker

Kelly Services
09.2008 - 07.2016
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.

File Clerk

Community Health Network
09.2000 - 09.2006
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Located and retrieved requested documents in accordance with established policies.
  • Restored old files and archived completed files for future reference.
  • Assisted in training new employees on proper filing procedures, ensuring consistency across the department.

Education

High School Diploma -

Northwest High School
Indianapolis, IN
05.1996

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Administrative and Office Support
  • Document filing
  • Medicaid
  • Problem-Solving
  • Phone and Email Etiquette
  • Multitasking and Organization
  • Flexible Schedule
  • Registration and Admissions
  • Payment Processing

Timeline

Patient Service Representative

Jane Pauley Health Community Center
02.2023 - Current

Front End Cashier

Target
10.2022 - 09.2023

Eligibility Specialist

KHI Solutions
04.2021 - 06.2022

Receptionist

Napleton Kia
05.2020 - 04.2021

FM Site Repair Associate

Van Ausdall & Farrar
05.2019 - 03.2021

Clerical Assistant

Bureau Of Motor Vehicles
09.2017 - 10.2018

General Office Clerk

Insurance Auto Auctions, IAA
08.2016 - 09.2017

Temp Worker

Kelly Services
09.2008 - 07.2016

File Clerk

Community Health Network
09.2000 - 09.2006

High School Diploma -

Northwest High School

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Shawna Walker