Shawna Walker
St. Petersburg
Summary
Experienced house cleaner skilled in bathroom sanitization and meticulous attention to detail. Developed tailored cleaning strategies that foster strong client relationships, ensuring exceptional service and repeat business. Committed to maintaining high cleanliness standards while promoting sustainability.
Overview
22
22
years of professional experience
Work History
Professional House Cleaner
Self-employeed
01.2022 - Current
- Delivered thorough cleaning services, enhancing client satisfaction through attention to detail.
- Utilized eco-friendly products, promoting sustainability while maintaining high cleanliness standards.
- Developed customized cleaning plans tailored to individual client needs and preferences.
- Managed scheduling and logistics to optimize service delivery and reduce downtime.
- Performed thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.
- Maintained inventory of cleaning supplies, ensuring availability and cost-effectiveness for operations.
- Collaborated with clients to address specific needs, fostering positive relationships and repeat business opportunities.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Sanitized apartments after move-out or prior to move-in.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Operated high-pressure washing equipment to effectively clean various surfaces and structures.
- Operated high-pressure washing equipment to clean various surfaces effectively.
- Maintained cleanliness and organization of tools and work area to ensure safety standards.
- Assisted in training new staff on proper pressure washing techniques and safety protocols.
- Developed efficient cleaning techniques that improved workflow and reduced project time.
- Conducted routine maintenance on pressure washing equipment to ensure optimal performance.
- Demonstrated strong attention to detail in all aspects of work, resulting in high-quality outcomes for clients.
- Answered customer questions on pricing, products, procedures, and materials used.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Reduced water usage through effective use of cleaning agents and efficient nozzle adjustments.
- Provided exceptional customer service by addressing concerns promptly and professionally.
Pressure Washer (Residential & Commercial)
Self Employed Services
06.2018 - 12.2021
- Operated high-pressure washing equipment for residential and commercial properties.
- Assessed surface conditions to determine appropriate cleaning techniques and solutions.
- Developed customized pressure washing plans based on client needs and property specifications.
- Trained new workers on safety protocols and effective pressure washing methods.
Telemarketer
Vici Financial Services
04.2004 - 10.2007
- Conducted outbound calls to generate leads and promote financial services.
- Utilized CRM software to track client interactions and manage follow-ups effectively.
- Developed scripts and talking points to improve communication with potential clients.
- Trained new team members on telemarketing techniques and company policies.
- Analyzed call outcomes to identify trends and refine outreach strategies.
- Led performance reviews for team members, promoting skill development and efficiency improvements.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
Education
Saint Lawrence High School
Loretto, TN06-2022
Skills
- Chemical handling
- Dusting and polishing
- Bathroom sanitization
- Sanitizing skills
- Laundry and ironing
- Deep cleaning expertise
- Waste disposal
- Professional appearance
- Floor care proficiency
- Pet mess cleanup
- Eco-friendly practices
- Mopping and sweeping
- Vacuuming
- Hospitality background
- Housekeeping
Timeline
Professional House Cleaner
Self-employeed
01.2022 - Current
Pressure Washer (Residential & Commercial)
Self Employed Services
06.2018 - 12.2021
Telemarketer
Vici Financial Services
04.2004 - 10.2007
Saint Lawrence High School