Hi, I’m
Shawna Ward
Buckner,AR
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level position leadership to help launch career while achieving company goals.
Motivated christian leadership student seeking internship in comforting people to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Outgoing college student pursuing flexible part-time employment with weekend and evening shift options.
Diligent College Student focused christian leadership and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
22
years of professional experience
1
Certification
Work History
joshua wardBuckner, AR
Secretary
03.2023 - Current
Job overview
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Created and updated spreadsheets to track and report data.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Self-employeedWashington, AR
Photographer
01.2001 - Current
Job overview
- Photographed special events, parties and portraits.
- Cropped, manipulated and performed color balance for final images.
- Explained price and package details to customers.
- Set up lights, backdrops and props for shoots and events.
- Scouted locations and curated props for photography shoots.
- Took pictures of individuals, families and small groups in studio or on location.
- Reviewed sets of photographs to select best work.
- Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
- Selected and assembled photography equipment and required backdrops.
- Selected and assembled equipment and required background properties.
Cash Saver Grocery StorePrescott, AR
Store Manager
01.2023 - 03.2023
Job overview
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
SYKES - US CenterMalvern, AR
Customer Service Representative
01.2019 - 05.2019
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
Education
Shorter CollegeNorth Little Rock, AR
Associate of Arts from Christian Studies
05.2024
University Overview
- fall,2022 - Dean's List
- 3.64 GPA
Skills
- Relationship Building
- Maintenance & Repair
- Conflict Resolution
- Friendly, Positive Attitude
- Problem Resolution
- Flexible Schedule
- Planning & Organizing
- Active Listening
- People Skills
- Organizational Skills
- Critical Thinking
- First Aid/CPR
- Good Work Ethic
- Microsoft Office
- Reliable & Trustworthy
- Team Management
- Computer Skills
- Supervision & Leadership
- Training & Development
- Data Management
- Customer Service
- Team Building
- Basic Math
- PPE Use
- Sales expertise
- Budgeting
- Wildlife photography
- Creative visionary
- Digital Photography
- Digital enhancements
Additional Information
o celebrate recovery sponsor
food technology
safe-serve certified
Certification
food technology certificate 2021
safe-serve certified
12 step celebrate recovery sponorship
hobbies
volunteering
hiking
traveling
photography
organizing events
creative writing
gardening
running and exercising
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Secretary
joshua ward
03.2023 - Current
Store Manager
Cash Saver Grocery Store
01.2023 - 03.2023
Customer Service Representative
SYKES - US Center
01.2019 - 05.2019
Photographer
Self-employeed
01.2001 - Current
Shorter College
Associate of Arts from Christian Studies
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