Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Wasinger

Conway,AR

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

21
21
years of professional experience

Work History

Revenue Tax Specialist

Illinois Department of Revenue
02.2023 - 09.2024
  • Developed customized payment plans for taxpayers experiencing financial difficulties, minimizing delinquencies and collections actions.
  • Contributed to the development and implementation of new tax policies, providing valuable input based on practical experience and expertise.
  • Collaborated with cross-functional teams to develop new strategies for improving overall revenue collection efforts.
  • Improved customer satisfaction by offering timely assistance and clear guidance on taxation matters.
  • Assisted businesses in understanding their tax obligations, promoting voluntary compliance and reducing the risk of audits.
  • Provided training and support to junior team members, fostering a collaborative work environment that prioritized professional growth.
  • Participated in conferences and workshops related to taxation policy issues, contributing valuable insights based on practical experience.
  • Enhanced taxpayer compliance through conducting effective outreach programs and providing educational resources.
  • Conducted thorough research on federal, state, and local tax laws to ensure accurate interpretations in all cases handled.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Stayed current on industry trends and changes in tax legislation, ensuring ongoing expertise in revenue collection best practices.
  • Upheld high standards of professional ethics in all interactions with taxpayers, colleagues, and other stakeholders within the industry.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.

Disability Claims Adjudicator Trainee

Illinois Department of Human Services
09.2021 - 09.2023
  • Utilized analytical skills to identify trends in disability claims data, informing strategic decision-making processes.
  • Implemented quality control measures for ongoing improvement in the adjudication process.
  • Contributed to policy development by providing insights on common issues encountered during claims adjudication.
  • Responded to telephone and written inquiries from clients, insurance carriers, claimants, attorneys, repair shops, appraisers, physical damage experts and physicians within statutory requirements.
  • Applied fundamental liability concepts, practices and procedures of state or federal laws and requirements.
  • Identified and forwarded claims to specialized internal and external resources in areas such as medical review, investigations, tender of claim, claim subrogation or physical damage experts.
  • Reviewed medical records meticulously for accurate interpretation of claimants'' functional abilities and limitations.
  • Continuously improved personal performance by participating in professional development opportunities relating to disability claims assessment.
  • Managed a high volume of cases effectively, prioritizing tasks and meeting strict deadlines consistently.
  • Communicated with various parties involved in the claims process, fostering strong working relationships.
  • Provided exceptional customer service, addressing claimant concerns and guiding them through the process.
  • Evaluated disability claims for accuracy, reducing errors and ensuring proper benefit allocation.
  • Facilitated smooth transitions from short-term to long-term disability benefits for eligible claimants.
  • Collaborated with medical professionals to gather crucial information for accurate claim assessments.
  • Evaluated, investigated and negotiated settlements on new and pending claims to determine liability.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Collected [Type] information from customers to complete claims and legal files.
  • Maintained claims data in [Type] systems.
  • Handled [Type] calls from customers and other stakeholders about [Type] processes.
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Qualified Intellectual Disabilities Professional

Achievement Unlimited INC.
07.2018 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Mental Health Technician

Department of Human Services
08.2003 - 06.2006
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
  • Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
  • Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
  • Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Guided patients in development of coping strategies, improving their ability to manage symptoms.
  • Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
  • Documented patient progress comprehensively, enabling tailored treatment adjustments.
  • Provided emotional support to patients, helping them cope with mental health challenges.
  • Enhanced therapeutic environment by maintaining clean and organized patient area.
  • Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
  • Facilitated communication between patients and healthcare professionals to improve care coordination.
  • Enhanced patient well-being by providing compassionate care and monitoring mental health status.
  • Assisted in developing individualized care plans to meet specific needs of patients.
  • Supported patients in daily activities, promoting independence and skill-building.
  • Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
  • Managed crisis situations effectively, ensuring safety of all involved.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Maintained patient records, documenting changes in patient condition.
  • Charted on each patient daily.
  • Provided therapeutic activities to assist with patient development.
  • Participated in patient education, helping to reinforce concepts and treatment plans.

Education

Bachelor of Science - Psychology

MacMurray College
Jacksonville, IL

Associate of Arts - Psychology

Lincoln College
Lincoln, Illinois, IL

Skills

  • Auditing techniques
  • Tax return preparation
  • Tax compliance
  • Tax planning strategies
  • Detailed documentation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Decision-making skills
  • Strategic thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Data entry skills
  • Basic accounting principles
  • Decision-making
  • Teamwork skills
  • Relationship building
  • Team building
  • Microsoft office proficiency
  • Task prioritization
  • Account discrepancies
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Account reconciliation
  • Tax software proficiency
  • GAAP
  • Payment processing
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Project management
  • Report writing
  • Tax code interpretation
  • Problem-solving aptitude
  • Professional demeanor
  • Excellent negotiation skills
  • Compliance review
  • Analytical reasoning
  • Fraud detection
  • Payment plan processing
  • Delinquent account management
  • Deductive reasoning
  • Analytical skills
  • Regulatory compliance
  • Research proficiency

Timeline

Revenue Tax Specialist

Illinois Department of Revenue
02.2023 - 09.2024

Disability Claims Adjudicator Trainee

Illinois Department of Human Services
09.2021 - 09.2023

Qualified Intellectual Disabilities Professional

Achievement Unlimited INC.
07.2018 - 04.2020

Mental Health Technician

Department of Human Services
08.2003 - 06.2006

Bachelor of Science - Psychology

MacMurray College

Associate of Arts - Psychology

Lincoln College

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Shawna Wasinger