Shawna Wcisel
Summary
Dynamic and results-oriented professional with extensive experience in administrative and financial roles, notably at AW Cable Services, Inc. Excelled in leadership, supervision, and meticulous attention to detail, achieving high accuracy in data entry and financial records. Proven track record in enhancing productivity and client satisfaction through effective communication and strategic problem-solving. Skilled in Microsoft Word and AR/AP management.
Overview
27
27
years of professional experience
Work History
Office Administrative Assistant
AW Cable Services, Inc.
08.2009 - Current
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Office Manager/Bookkeeper
Overhead Door Co. of Alpena
04.2006 - 08.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Assistant Manager
The Butcher Shop
10.2000 - 04.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Accounts Receivable Manager
Maple Ridge Supply
10.1997 - 08.2000
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Developed and maintained strong client relationships, fostering trust and open communication.
- Prepared bills receivable, invoices, and bank deposits.
- Processed incoming payments in accordance with established financial policies.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Reconciled daily AR ledger and verified proper posting.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
Education
Master of Science - International Administration
Central Michigan University
Mount Pleasant, MI05-2011
Skills
- Scheduling and calendar management
- Database entry
- Confidentiality handling
- Leadership and supervision
- Proofreading
- Payroll and accounts payable and receivable
- Microsoft Word
- Bookkeeping
- Purchase orders organization
- Deadline-oriented
- Writing reports
- Meticulous attention to detail
- Accounting skills
- AR/AP
- Contract agreement preparation
Languages
Spanish
Elementary
Timeline
Office Administrative Assistant
AW Cable Services, Inc.
08.2009 - Current
Office Manager/Bookkeeper
Overhead Door Co. of Alpena
04.2006 - 08.2009
Assistant Manager
The Butcher Shop
10.2000 - 04.2006
Accounts Receivable Manager
Maple Ridge Supply
10.1997 - 08.2000
Master of Science - International Administration
Central Michigan University
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