Shawna Webb
Bartlett,TN
Summary
Driven by a results-focused approach at Shelby County Sheriff Office, I enhanced team productivity and customer satisfaction through effective communication and time management. My leadership ensured timely inmate processing and staff training, leveraging skills in complex problem-solving and project management to exceed performance goals.
Overview
30
30
years of professional experience
Work History
Manager A
Shelby County Sheriff Office
04.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Ensure all inmates are processed in a timely manner according to federal and state laws and regulations.
- Responsible for employees assigned to booking, classification/housing, visitation and release.
Jail Service Technician
Shelby County Sheriff Office
05.2005 - 04.2015
- Played a key role in enhancing employee skills by providing thorough training on booking, IDFP, classification, and release processes for civilians assigned to the processing unit.
- Implemented a comprehensive training program to optimize employee performance and reduce processing time for inmates.
- Aided in maintaining continuity within the team by representing Processing at meetings when the manager was not available.
- Demonstrated effectiveness in overseeing production timelines and handling customer issues while serving as a shift supervisor.
Administrative Technician
Shelby County Sheriff Office
03.2002 - 04.2005
- Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
- Coordinated weekly meetings with employees assigned to the shift while maintaining agendas to foster collaboration among colleagues.
- Enhanced team productivity by providing comprehensive administrative support and managing daily schedules.
- Served as a liaison between departments, promoting effective communication to resolve issues quickly.
- Facilitated successful project completion by coordinating team efforts and tracking progress against deadlines.
- Enhanced time management within the office environment by creating schedules prioritizing essential tasks.
Clerical Specialist B
Shelby County Sheriff Office Jail Division
03.1994 - 05.2002
- Utilized AFIS machine to promptly capture inmate fingerprints
- Verified inmates' prints using the Automated Fingerprinting Identification System (AFIS)
- Entered inmate 's personal data into the JMS for efficient record keeping
- Responsible for photographing inmates to create identification visuals for printing on armbands.
Education
Bachelor of Science - Business Administration
Strayer University
Memphis, TN04.2025
Associate of Applied Science - Business Administration
Strayer University
Memphis, TN12.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Project Management
- Performance Evaluations
- Key Performance Indicators
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Multitasking Abilities
- Problem-Solving
- Multitasking
- Hiring and Training
- Training and Development
Timeline
Manager A
Shelby County Sheriff Office
04.2015 - Current
Jail Service Technician
Shelby County Sheriff Office
05.2005 - 04.2015
Administrative Technician
Shelby County Sheriff Office
03.2002 - 04.2005
Clerical Specialist B
Shelby County Sheriff Office Jail Division
03.1994 - 05.2002
Bachelor of Science - Business Administration
Strayer University
Associate of Applied Science - Business Administration
Strayer University
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