Shawna Westphal
Waseca,MN
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with great customer service.
Overview
26
26
years of professional experience
Work History
Merchandiser
Lowes Home Improvment
10.2023 - Current
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Greet and provide prompt customer service when needed.
- Operated daily equipment such as, forklift, order picker, reach truck and pallet jacks.
Logistics Coordinator
Sage Glass
05.2006 - 01.2024
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Prepared and presented reports to management on logistics performance.
- Managed inventory levels to verify availability of stock for customer orders.
- Built and established relationships with staff, vendors and customers.
- Handled customer complaints on damaged product upon delivery.
- Filed claims with shipping partners on damaged product.
Material Handler
Viracon
06.1999 - 05.2006
- Packed items into appropriate containers for shipment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Received and unpacked shipments and new equipment as directed.
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
Associate of Applied Science - Management
Riverland Community College
Austin, MN05-2008
Skills
- Customer Service
- Product inventory counts
- Complaint resolution
- Vendor relations
- Space planning
- Microsoft Excel and Microsoft Word
- Data collection
- Time management
- Shipping and receiving
- Materials transport
Timeline
Merchandiser
Lowes Home Improvment
10.2023 - Current
Logistics Coordinator
Sage Glass
05.2006 - 01.2024
Material Handler
Viracon
06.1999 - 05.2006
Associate of Applied Science - Management
Riverland Community College
Similar Profiles
Gregory DeMarcusGregory DeMarcus
Receiver/Shelf Stocker at Lowes Home ImprovmentReceiver/Shelf Stocker at Lowes Home Improvment
Sophia CableSophia Cable
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Timothy BedenbaughTimothy Bedenbaugh
Department Supervisor at Lowes Home ImprovmentDepartment Supervisor at Lowes Home Improvment