Shawna Wiertzema

Streamline and supervise everyday operations within the Arizona office to ensure seamless workflow. Render a keen eye for detail to oversee Arizona field engineers, their calls, parts, and account issues. Executed immediate decisions while working in stressful environments.

Ÿ Acted as the Lead Representative and managed multimillion-dollar accounts exceeding a combined value of 100 million

• Crafted engaging thought leadership pieces for executive publishing on various topics relevant to industry trends and challenges.
• Ÿ Designed and implemented the "mentor" program to enhance team proficiency through engagement with equipment and daily on-the-job training.

Ÿ Emphasis on service and support internally and externally

• Improved customer satisfaction ratings through targeted communications that addressed pain points and highlighted solutions offered by the company.
• Led a team of communication professionals to achieve corporate goals, providing mentorship and fostering professional growth.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Organized and coordinated conferences and monthly meetings.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Mentored and coached team members to foster productive and engaging work environment.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
• Analyzed customer feedback and identified areas for improvement to drive business success.