Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAWNA WILLIAMS

Tacoma,Washington

Summary

To work with a company that to grow and improve the skills have. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

19
19
years of professional experience
1
1
Certification

Work History

PRC Administrator

Davita Tacoma
03.2020 - Current
  • Answer telephones, transfer phone calls to correct dept. Answer questions for payers, check to see where process is on authorizations.
  • Identify OON authorizations.
  • Research to see what payer is responsible for authorizations or claims.
  • Follow up on authorizations.
  • Make sure to update metadata.
  • Update patient information is up to date.
  • Complete 30 or more authorizations.
  • Organized and detail-oriented with a strong work ethic.

Insurance Verifier

Davita
06.2017 - 12.2018
  • Request authorizations for Treatment/Medications
  • Follow up on authorizations that was requested.
  • Complete approved authorizations
  • Use different programs to request authorizations.
  • Work hotline when needed.
  • Research and Verify before canceling authorizations
  • Reply to emails, forward emails to proper dept or person.
  • Answer telephone
  • Complete approved verifications
  • Use different programs to verify Medications for patients, Verified Insurance implementing different Programs
  • Communicated with various Payors
  • Confirmed Organized data pertaining to our patients
  • Learned to multitask/meant daily task and goals for month and Day

Indexer/Cash Specialist

Davita Tacoma
04.2015 - 06.2017
  • Index documents that are scanned into Radar
  • Able to analyze and interpret information on different document types
  • Conduct research of Correspondence documents to apply correct claim and patient information for indexing using Davita applications (Maxine, Reggie, and Nautilus
  • Work items in items in Correspondence Router
  • Scanned over 1700 documents into scanner
  • Compiled, sorted and filed high volume of documents.
  • Identified and resolved filing discrepancies.
  • Classified documents according to specified guidelines.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Operated office equipment to scan and copy documents.
  • Identified and resolved filing discrepancies
  • Added and updated records with current materials.

Scanner Operator

Davita
02.2013 - 03.2015
  • Preparation of documents- Repairing and Batching
  • Identifying document types and turning them into correct departments
  • Meeting deadlines.
  • Identified 20 different documents.
  • Scanned 1700 documents went and marked documents that was improperly prepped.
  • Performed inspections and routine maintenance on equipment
  • Provided on-the-job training to newly hired workers and team members
  • Inspected machine parts with measuring tools
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles
  • Recognized upset conditions, determining cause, and took appropriate corrective action.

Housekeeping Supervisor

Shilo Inn Tacoma
08.2004 - 02.2013
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Established and enforced safety protocols and guidelines for staff

Education

Certification - Paralegal

Pierce College
Puyallup, WA
06.2023

Skills

  • Inspect completed work of room attendants
  • Trained and managed 20 room attendants
  • Assigned workers their duties
  • August 2004 February 2013
  • Investigated complaints regarding room attendants services and took corrective action
  • Inventoried stock to ensure adequate supplies
  • Office Administration, 10 Key
  • Microsoft Office
  • Multi task
  • Indexing
  • Organization and Time Management
  • Teamwork and Collaboration
  • Critical Thinking
  • Active Listening
  • Dependable and Responsible

Certification

Indexing and verification of documents Recording and reporting metrics . Clover Park Technical College Lakewood, Washington Certificate College of Medical Training Lakewood, Washington CNA Certificate, GPA 3.0 Paralegal Certification

Timeline

PRC Administrator

Davita Tacoma
03.2020 - Current

Insurance Verifier

Davita
06.2017 - 12.2018

Indexer/Cash Specialist

Davita Tacoma
04.2015 - 06.2017

Scanner Operator

Davita
02.2013 - 03.2015

Housekeeping Supervisor

Shilo Inn Tacoma
08.2004 - 02.2013

Certification - Paralegal

Pierce College

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SHAWNA WILLIAMS