Shawna Williams
Fairfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Appeals Officer
Alameda County Social Services Agency
06.2010 - Current
- Completed in-depth evaluations based on detailed data provided by Type and Type individuals.
- Evaluated Type, Type and Type documents to determine compliance with standards and make effective approval or denial judgments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Conferred with counsel attorneys on settlement or trial of docketed cases.
- Analyzed case files to determine issues of fact and law.
- Researched case issues to determine and apply law to facts presented.
Employment Counselor
Alameda County Social Services Agency
03.2007 - 06.2010
- Matched clients to open positions based on skills and work requirements.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Developed career and education plans based on individual needs.
- Equipped students with job search skills to increase success chances.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Maintained case files and documented actions.
- Assisted clients in building successful job search strategies.
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Maintained knowledge of market and diverse career opportunities.
- Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.
- Established and oversaw clear guidelines about procedures and success metrics.
- Helped determine possible vocations and build application documents.
- Utilized standardized tests to gauge student academic level and personal aptitude.
- Administered drug, aptitude, and personality assessments.
Eligibility Technician I, II, III
Alameda County Social Services Agency
06.2000 - 03.2007
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Assisted clients with completion of applications and paperwork.
- Provided support to social service clients in navigating available resources.
Education
Sociology - Social Psychology
University of California - Davis
Davis, CA06.1994
Skills
- Time Management
- Negotiate Settlements
- Critical Thinking
- Hearing Management
- Microsoft Access
- Complex Problem-Solving
- Microsoft PowerPoint
- Opinion Writing
- Filing Appeals
- Reading Comprehension
- Benefits Review
- Active Listening
Timeline
Appeals Officer
Alameda County Social Services Agency
06.2010 - Current
Employment Counselor
Alameda County Social Services Agency
03.2007 - 06.2010
Eligibility Technician I, II, III
Alameda County Social Services Agency
06.2000 - 03.2007
Sociology - Social Psychology
University of California - Davis