Shawna Williams
Fairfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Appeals Officer
Alameda County Social Services Agency
7751 Edgewater Dr.
06.2010 - Current
- Completed in-depth evaluations based on detailed data provided by Type and Type individuals.
- Evaluated Type, Type and Type documents to determine compliance with standards and make effective approval or denial judgments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Conferred with counsel attorneys on settlement or trial of docketed cases.
- Analyzed case files to determine issues of fact and law.
- Researched case issues to determine and apply law to facts presented.
Employment Counselor
Alameda County Social Services Agency
2000 San Pablo Ave., Oakland, CA 94612
03.2007 - 06.2010
- Matched clients to open positions based on skills and work requirements.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Developed career and education plans based on individual needs.
- Equipped students with job search skills to increase success chances.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Maintained case files and documented actions.
- Assisted clients in building successful job search strategies.
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Maintained knowledge of market and diverse career opportunities.
- Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.
- Established and oversaw clear guidelines about procedures and success metrics.
- Helped determine possible vocations and build application documents.
- Utilized standardized tests to gauge student academic level and personal aptitude.
- Administered drug, aptitude, and personality assessments.
Eligibility Technician I, II, III
Alameda County Social Services Agency
2000 San Pablo Ave, Oakland, CA 94612
06.2000 - 03.2007
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Assisted clients with completion of applications and paperwork.
- Provided support to social service clients in navigating available resources.
Education
Sociology - Social Psychology
University of California - Davis
Davis, CA06.1994
Skills
- Time Management
- Negotiate Settlements
- Critical Thinking
- Hearing Management
- Microsoft Access
- Complex Problem-Solving
- Microsoft PowerPoint
- Opinion Writing
- Filing Appeals
- Reading Comprehension
- Benefits Review
- Active Listening
Timeline
Appeals Officer
Alameda County Social Services Agency
06.2010 - Current
Employment Counselor
Alameda County Social Services Agency
03.2007 - 06.2010
Eligibility Technician I, II, III
Alameda County Social Services Agency
06.2000 - 03.2007
Sociology - Social Psychology
University of California - Davis