Shawna Williams
Olympia,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining processes, as demonstrated at the Department of Revenue. Adept in problem-solving and customer service, I've successfully managed challenging behaviors and improved operational efficiency. My dependable and responsible nature, combined with a positive attitude, drives results and fosters trust among clients and teams alike.
Overview
17
17
years of professional experience
Work History
Doggy Dacare and Boarding Services
Self Employed Services
Olympia, WA
09.2022 - Current
- Organized engaging activities for dogs, keeping them active and mentally stimulated throughout the day.
- Maintained a clean and orderly facility with regular sanitation procedures, ensuring a healthy environment for dogs.
- Implemented effective strategies to manage challenging behaviors in dogs, leading to improved group dynamics within the daycare setting.
Childcare Provider
Self Employed Services
Olympia, WA
01.2014 - 06.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Business Licensing
Department Of Revenue
Olympia, WA
06.2011 - 05.2013
- Managed license renewals efficiently, ensuring timely compliance with regulatory requirements.
- Provided excellent customer service to licensees, addressing inquiries and resolving issues promptly.
- Supported training programs for new hires on licensing policies and procedures.
- Enhanced licensing processes by streamlining documentation and communication procedures.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Member Service Representative
Peninsula Credit Union
Shelton, WA
10.2007 - 05.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Shelton High School
Shelton, WA06.2004
Skills
- Positive Attitude
- Honest and Trustworthy
- Customer Service
- Punctual and Reliable
- Calm and Patient Demeanor
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Doggy Dacare and Boarding Services
Self Employed Services
09.2022 - Current
Childcare Provider
Self Employed Services
01.2014 - 06.2024
Business Licensing
Department Of Revenue
06.2011 - 05.2013
Member Service Representative
Peninsula Credit Union
10.2007 - 05.2011
Shelton High School