Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawna Wilson

Foley,AL

Summary

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling, multi line phones, customer service and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

12
12
years of professional experience

Work History

Office Manager

Sand Dollar Dental
Foley, AL
01.2015 - Current
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided support to team of doctors including preparing reports.
  • Developed effective communication strategies between departments within the organization.
  • Maintained filing system for records, correspondence and other documents.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided training to new hires on office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained confidential records relating to personnel matters.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitored inventory levels and placed orders when needed.
  • Ordered supplies to maintain adequate inventory levels.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Assisted in recruiting, onboarding and training new employees.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered daily invoices with in-house accounting software.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Implemented and maintained company protocols to facilitate smooth daily routine.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Representative

Liquid life vacation rentals
Orange Beach, Alabama
02.2013 - 01.2015
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

High School Diploma -

Foley High School
05-2001

Skills

  • Office administration
  • Regulatory compliance
  • Staff supervision
  • Inventory management
  • Customer service
  • Document management
  • Team communication
  • Conflict resolution
  • Scheduling management
  • Accounts receivable
  • Problem solving
  • Business administration
  • Billing
  • Relationship building
  • Data entry

References

References available upon request.

Timeline

Office Manager

Sand Dollar Dental
01.2015 - Current

Customer Service Representative

Liquid life vacation rentals
02.2013 - 01.2015

High School Diploma -

Foley High School

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