Shawna Wolford
Graduate Student
Beebe,AR
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training in social and biological sciences. Motivated to learn, grow and excel in the medical and social science field.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Bank Teller
BB&T/Truist
Russell Springs, KY
10.2014 - 11.2015
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new credentials.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
Front Desk Receptionist
Coffey’s Veterinary
Columbia , Kentucky
09.2008 - 03.2009
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated pick-up and delivery of express mail services.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front End Supervisor
Kroger
Perry , Georgia
08.2006 - 06.2007
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Compiled and maintained monetary and non-monetary reports and records with Software and Software.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained transaction security by verifying payment cards against identification.
- Mentored team members to enhance professional development and accountability in workplace.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
Associate Of Arts And Sciences - Psychology
University of Phoenix
Tempe, AZ 07.2010 - 06.2011
Master Of Science - Child And Family Studies
Western Kentucky University
Bowling Green, KY 11.2022 - Current
Bachelor Of Science - Psychology
University of Phoenix
Tempe, AZ 07.2010 - 05.2013
Skills
Cash counting
Deposit and withdrawal management
Currency packaging
Account updating
Customer relationship development
Transaction processing
Compliance, banking laws and regulations
Relationship building and management
Night and safe deposit procedures
Cheerful
Positive
Banking
Rapid data entry skills
Cash handling expertise
Cash Handling
Excellent time management skills
Savvy relationship-builder
Timeline
Master Of Science - Child And Family Studies
Western Kentucky University
11.2022 - Current
Bank Teller
BB&T/Truist
10.2014 - 11.2015
Associate Of Arts And Sciences - Psychology
University of Phoenix
07.2010 - 06.2011
Bachelor Of Science - Psychology
University of Phoenix
07.2010 - 05.2013
Front Desk Receptionist
Coffey’s Veterinary
09.2008 - 03.2009
Front End Supervisor
Kroger
08.2006 - 06.2007