Shawna Kerns
Salem,Ohio
Summary
Accomplished professional with proven track record of successfully managing office operations and providing exceptional customer service to clients. Experienced in implementing office procedures, leading staff, and managing budgets. Committed to utilizing strong organizational, interpersonal and communication skills to ensure efficient operational processes.
Overview
3
3
years of professional experience
Work History
Office Manager
Them Movers
Salem, Ohio
01.2022 - 07.2024
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Identified operational process inefficiencies to recommend necessary improvements.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Implemented office procedures, creating streamlined processes.
- Skilled in using various software applications and programs including Microsoft Office.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Managed day-to-day operations of the office, such as ordering supplies, creating invoices and receipts, maintaining equipment and managing calendars.
Education
Certification - Clinical Medical Assisting
Remington College
Cleveland06.2014
Skills
- Policy Development and implementation
- Customer Service
- Operations Management
- Administrative Support
- Data Entry
- Staff Management
- Billing
- Office Management
- Workforce Management
- Contract Administration
- Policy Implementation
- Relationship Building
- Training and coaching
- Clerical Support
- Scheduling
- Excellent multi-tasking ability
- Clear oral/written communication
- Employee Training
- Software Proficiency
References
References available upon request
Timeline
Office Manager
Them Movers
01.2022 - 07.2024
Certification - Clinical Medical Assisting
Remington College
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