Shawna D. Todd
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Equus Workforce Solutions
02.2023 - 04.2024
- With development of proper polices and procedures to ensure operation of project is efficient and focused on Oregonian Families
- Assist Equus Staff with JOBS plans and case management checking for accuracy, narrations and timely reporting while following policies and procedures
- Provide quality assurance supervision for Temporary Assistance for Needy Families TANF programs
- Manage data & ensure compliant state audits for program growth
- Oversee and increase all sector strategy program placements
- Develop, manage, coordinate, and review all previous training and workshops to increase participation, while creating new sector strategy workshops to meet participants needs for employment
- Delegate staff responsibilities to meet and/or exceed performance standards
- Assist with new hire trainings and annual training for current Equus Workforce Solution staff
- Review weekly numbers from all Career Coaches and update weekly reports to ensure that project is meeting contractual obligations
- Manage small JOBS participant caseload of 27 Oregonians to continue partnership with Oregon Department of Human Service District 8 staff and staying informed of any changes or trends in district that might impact Oregon families, staff, or contract goals
- Attend District 8 Branch Partnership staffing to review active referral and caseloads and help facilitate conversations and what action might need to be taken.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Motivated and trained employees to maximize team productivity
- Encouraged and promoted ideas aligned to business needs and benefits
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs
- Managed internal operational standards and productivity targets
- Tracked company equipment, tools and technology to manage inventory
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Compiled training materials for new employees and tracked skill development
- Negotiated with distributors to find quality products and best prices
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Analyzed department metrics and performance and reported findings to management
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets
- Implemented project management techniques to overcome obstacles and increase team productivity
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Improved office operations by automating client correspondence, record tracking and data communications
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Kept high average of performance evaluations
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Trained team members on new hotel services and products to support promotional efforts
- Organized spaces, materials and catering support for internal and client-focused meetings
- Monitored front areas so that questions could be promptly addressed
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Interceded between employees during arguments and diffused tense situations
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Conducted ongoing reviews of program financial systems to assess cost control measures
- Completed bi-weekly payroll for 15 Equus Workforce Solution employees
Lead Career Coach
Equus Workforce Solutions, Jackson and Josephine County
12.2021 - 02.2023
- Counsel, motivate and assist Equus Workforce Solutions staff in daily activities
- Compile data for reporting progress of programs to direct supervisor timely
- Knowledge of outside resources programs and other services available
- Manages day-to-day relationship with District 8 Oregon Department of Human Services Branch Managers, Engagement Specialist and Family Coaches and office staff
- Assist with new hire trainings and continues training for current Equus Workforce Solution staff
- Create charts and documents using Microsoft Word, Excel, and PowerPoint
- Completion of all training in timely manner setting example for all staff
- Knowledge of Temporary Assistance for Needy Families (TANF) guidelines and JOBS program (JAG) JOBS Activity Guidelines and JOBS Support Services
- Knowledge of contract goals and helping assist Leadership in implementation of strategies to reach goals and sharing with staff
- Fill in for staff that is out or not available to implement seamless services to Oregonians and funder
- Create and implement ideas for reporting, plan management and staffing tools.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history
- Kept detailed records of individual histories, scores, and documents
- Assisted clients in building successful job search strategies
- Worked with job seekers to determine job targets based on skills and personality
- Created and managed job search strategies for clients to improve job search success
- Provided comprehensive career counseling for job seekers across industries
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges
- Developed and facilitated job search workshops for clients to enhance job search skills
- Developed and maintained relationships with community resources to support job coaching
- Provided ongoing guidance and support to clients throughout job search and onboarding process
- Collaborated with local employers to identify job opportunities for clients
- Developed and implemented job coaching plans for clients with diverse career goals
- Coached clients on resume and cover letter development to enhance opportunities
- Conducted mock interviews to help clients prepare for interviews with potential employers
- Assisted clients in cultivating professional networks to increase job opportunities
- Created and oversaw workforce training programs for operations
- Facilitated virtual, in-person and blended learning sessions
Career Coach
Equus Workforce Solutions
11.2015 - 12.2021
- Counsel, motivate and assist JOBS participants in job search strategies, career pathways and training opportunities and identifying and working with obstacles to employment
- Coaching families on how to connect with programs and resources which may include community services and resources, partners, and employers based on needs and goals of customer
- Knowledge of outside resources programs and other services available
- Manages day-to-day relationship with over 70 participants, addresses customer concerns promptly with action plan to ensure satisfaction and documents all findings with case notes in clear, concise, and timely manner
- Knowledge and daily use of TRACS, Citrix
- Create charts and documents using Microsoft Word, Excel, and PowerPoint
- Facilitate and prepare material for Foundational Skills Workshop Interview class
- Completion of all training in timely manner
- Knowledge of Temporary Assistance for Needy Families (TANF) guidelines and JOBS program
- Maintain good relationship with partner agencies
- Department of Human Services, Southern Oregon Goodwill, and Oregon Employment Department.
Program Support Specialist
WorkSource Rogue Valley/ResCare
07.2015 - 11.2015
- Assist customers in resource room
- (Resume, cover letters and job search)
- Knowledge of resources available and services provided by WorkSource Rogue Valley
- Finish welcome process with customers using WOMIS and IMatch procedures
- Schedule classes and workshops using I-Trac
- Communicate with customers and co-workers professionally
- Identify needs prior to being asked
- Cover front desk during breaks, lunch, and time off
- Follow proper policy and procedures.
Clerical Intern
Job Council
02.2015 - 07.2015
- Organizational and planning skills, attention to detail and accuracy
- Time management skills and ability to prioritize work
- Problem-solving, adaptability, teamwork
- Qcare Certified
- Communication skills - verbal and written
- WOMIS confidentiality certified.
Timeline
Operations Supervisor
Equus Workforce Solutions
02.2023 - 04.2024
Lead Career Coach
Equus Workforce Solutions, Jackson and Josephine County
12.2021 - 02.2023
Career Coach
Equus Workforce Solutions
11.2015 - 12.2021
Program Support Specialist
WorkSource Rogue Valley/ResCare
07.2015 - 11.2015
Clerical Intern
Job Council
02.2015 - 07.2015
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