Summary
Overview
Work History
Education
Skills
Member of Phi Kappa Beta
Timeline
Generic

SHAWNA FEARON

Bradenton

Summary

Reliable and competent retail/sales associate with several years of experience working in customer service, as well as restaurant hospitality. Ethically driven and accomplished team player with unrivaled work ethic, positive attitude, and keen ability to thrive in dynamic, fast-past environments. Skilled at quickly learning new products, adapting to fresh challenges and resolving problems. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Stay at Home Mom

N/A
04.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Scheduled and Transported son to Occupational Therapy 3x weekly
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Retail Sales Associate

Macy's
01.2016 - 03.2019
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
  • Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
  • Collaborated with team members to create visually appealing merchandise displays that increased sales
  • Assisted in the training of new sales associates, providing guidance on company policies and best practices
  • Participated in regular product knowledge sessions to stay updated on new arrivals and promotions

Logistics Team Member

Macy's
01.2016 - 03.2019
  • Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Monitored and adjusted inventory levels according to demand.
  • Strategized best methods and tactics for efficient storage and handling of materials.

Server

Seafood Shack
01.2015 - 01.2016
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
  • Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Associate of Arts - Health And Sciences

State College of Florida
Bradenton, FL
06-2017

Skills

  • Accountability
  • Active Listening
  • Adaptability
  • Agility
  • Conflict Resolution
  • Contextualizing
  • Creativity
  • Critical Thinking
  • Decision Making
  • Analyzing
  • Brainstorming
  • Business Etiquette
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Flexible and adaptable
  • Multitasking
  • Dependable and responsible
  • Problem resolution
  • Communication
  • Compassion
  • Confidence

Member of Phi Kappa Beta

- Maintained cumulative GPA of 4.0

- Community engagement and volunteer events

             - Tutored disabled veterans on Campus

- Campus involvement with orientation 

              - Worked at Disability Resource Center: assisted with test taking, homework, studying, etc.

 

Timeline

Stay at Home Mom

N/A
04.2020 - Current

Retail Sales Associate

Macy's
01.2016 - 03.2019

Logistics Team Member

Macy's
01.2016 - 03.2019

Server

Seafood Shack
01.2015 - 01.2016

Associate of Arts - Health And Sciences

State College of Florida

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SHAWNA FEARON