Hi, I’m
Shawnah Cox
Spring Hill,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly motivated problem solver with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Skilled in assessing team efficiency and performance and developing incentive programs to increase productivity and morale. Strong project management skills with expertise in organizing business operations, financial oversight, and business development.
Overview
15
years of professional experience
Work History
Encompass Health Rehabilitation Hospital
Rehab Liaison
02.2021 - Current
Job overview
- Developed marketing strategies and resolved problems to drive sales.
- Developed pre-season marketing plans to support department and divisional product strategies.
- Developed and implemented sales strategies, resulting in 250% growth in assigned territories.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Performed research to uncover potential target areas, markets and industries.
- Consistently exceeded quotas through penetration of new accounts.
- Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
Angels Senior Living
Executive Director
01.2019 - 02.2021
Job overview
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with residents.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted positive customer experience through day-to-day supervision and management of assisted living facility.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Scheduled employees shifts, taking into account daily needs and employee strengths.
- Supervised staff of 80 employees overseeing efficiency and maximizing employee retention and customer satisfaction.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Mobile Personal Services
Office Manager
03.2018 - 01.2019
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Initiated timely project management within budget constraints for multi-faceted problems.
- Developed and initiated projects, managed costs, and monitored performance.
- Modified and directed project plans to meet organizational needs.
- Fostered relationships with vendors to promote positive working relationships.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Leveraged cost-effective digital systems to manage payroll and benefit programs.
- Adhered to federal and state guidelines and managed payroll and benefits for over 100 employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Structured compensation and benefits according to market conditions and budget demands.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Education
Western Governors University
MBA from Business Administration
10.2023
University of Phoenix
Bachelor of Science from Health Care Administration
2018
St. Petersburg College
Associate of Science from Veterinary Technology
2011
Skills
- Sales Strategies
- Account Management
- Business Development
- Leadership Training
- Operations Oversight
- Financial Management
- Business Management Principles
- Project Management
- Business Administration
- Relationship Building
Timeline
Rehab Liaison
Encompass Health Rehabilitation Hospital
02.2021 - Current
Executive Director
Angels Senior Living
01.2019 - 02.2021
Office Manager
Mobile Personal Services
03.2018 - 01.2019
Western Governors University
MBA from Business Administration
University of Phoenix
Bachelor of Science from Health Care Administration
St. Petersburg College
Associate of Science from Veterinary Technology
Similar Profiles
Caitlin QuintonCaitlin Quinton
Staff Physical Therapist at Encompass Health Rehabilitation HospitalStaff Physical Therapist at Encompass Health Rehabilitation Hospital
Christian TanChristian Tan
LVN at Encompass Health Rehabilitation HospitalLVN at Encompass Health Rehabilitation Hospital
Sharon JonesSharon Jones
Registered Nurse at Encompass Health Rehabilitation HospitalRegistered Nurse at Encompass Health Rehabilitation Hospital
Caitlin HowleyCaitlin Howley
Registered Dietitian at Encompass Health Rehabilitation HospitalRegistered Dietitian at Encompass Health Rehabilitation Hospital
Jada HamiltonJada Hamilton
Patient Care Coordinator at Learning to Achieve WellnessPatient Care Coordinator at Learning to Achieve Wellness