SHAWNAH RIGGS
Land O' Lakes,FL
Summary
Dedicated and results-driven Account Management professional with extensive experience in transportation services, client relations, safety compliance, and operational oversight. Expertise in building strong partnerships with school districts, parents, and service providers ensures safe, efficient, and high-quality transportation experiences. A background in law enforcement enhances crisis response capabilities, communication skills, and problem-solving abilities. Proven track record in cultivating client relationships and driving successful project outcomes while adapting to changing business needs through strategic planning and effective collaboration.
Overview
11
11
years of professional experience
Work History
Interim Senior Account Manager
Everdriven
07.2025 - Current
- Demonstrated strong leadership while overseeing day-to-day account performance.
- Trained and mentored cross-functional and junior staff, fostering collaboration and professional development.
- Developed strategic account plans aligning client goals with company objectives.
- Contributed valuable insights to other teams to improve processes and enhance quality and safety expectations.
- Implemented process improvements that streamlined operations and increased efficiency.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Identified and escalated service deficiencies while implementing corrective action plans.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Maintained a high client retention rate by anticipating needs and providing exceptional service.
Account Manager
Everdriven
07.2021 - 07.2025
- Maintained and strengthened client relationships while driving top-performing metrics.
- Served as the primary point of contact while delivering high-level customer service.
- Managed multiple accounts, coordinating resources to meet client needs efficiently.
- Collaborated with parents, districts, and Service Providers to ensure timely and effective transportation execution.
- Managed daily service operations, including recruiting, training, and credentialing Service Providers.
- Monitored transportation activities to ensure policy and safety compliance.
- Maintained required documentation, conducted inspections, and verified vehicle compliance.
- Analyzed account and client data to identify trends and inform strategic decision-making.
- Conducted regular account reviews to identify areas for improvement and ensure ongoing success.
Deputy Sheriff
Douglas County Sheriff's Office
10.2014 - 05.2021
- Maintained the safety and security of inmates, staff, and visitors.
- Handled high-pressure situations calmly and professionally to minimize safety risks.
- Assessed dangerous situations quickly and applied crisis intervention and de-escalation techniques.
- Operated jail security systems and enforced federal, state, and local laws.
- Conducted audio/visual surveillance and prepared detailed investigative and incident reports.
- Monitored housing units, performed inmate counts, and enforced post orders.
- Led investigations of incidents and crimes, gathering evidence and supporting judicial processes through accurate documentation.
- Managed resource allocation during large-scale events to optimize safety and personnel deployment.
- Demonstrated leadership by mentoring junior deputies and supporting departmental operations.
Education
Bachelor of Science (BS) - Criminology
Regis College
Denver, CO01.2014
Bachelor of Business Management - Business
Metropolitan State University of Denver
Denver, CO01.2006
Skills
- Goal-oriented planning
- Operational efficiency management
- Customer relationship development
- Building professional relationships
- Conflict resolution strategies
- Effective conflict resolution
- Effective decision making
- Critical thinking in high-stress situations
- Safety compliance management
- Collaborative project teamwork
- Time management and organization
Timeline
Interim Senior Account Manager
Everdriven
07.2025 - Current
Account Manager
Everdriven
07.2021 - 07.2025
Deputy Sheriff
Douglas County Sheriff's Office
10.2014 - 05.2021
Bachelor of Science (BS) - Criminology
Regis College
Bachelor of Business Management - Business
Metropolitan State University of Denver