Shawna Lee Taylor

Certified Business/Relationship/Leadership Coach and Behavior Analysis Facilitator

• Provided expert guidance and support to business leaders, individuals, couples, and families, focusing on enhancing overall relationship satisfaction.

Communication Enhancement:

Issue Identification and Resolution

Empowerment and Self-Discovery

Specialization in Meaningful Connections

Self-Perception and Awareness

Promotion of Open Communication

Positive Environment and Relationship Building

Client Progress Enhancement:

• Financial Analysis and Reporting:
• Strategic Financial Advisory:
• Leadership and Mentorship:
• Operational Cost Reduction:
• Vendor and Supplier Negotiations:
• Regulatory Compliance:
• Working Capital Optimization:

Division Management and Leadership:

• Led retail branches across South Eastern Washington and Eastern Oregon, overseeing a team of over 250 employees.
• Ensured each brach was in compliance with all bank regulatory and risk statutes.
• Reviewed client accounts for compliance in AML.
• Investigated accounts that were high risk for example, private ATM clients, convenience stores and marijuana facilities.
• Facilitated bank wide compliance training specifically around compliance.
• Provided guidance, coaching, and mentoring to each direct report, fostering a collaborative and high-performance culture.
• Ensured a customer-centric culture by leading by example.

Performance Excellence:

• Fostered an environment where individual and team goals, including sales, customer service, employee engagement, and revenue growth, were not only met but exceeded.
• Empowered, mentored, and coached individuals to elevate their careers within the organization.

Training and Development:

• Facilitated behavioral-based communication training for management and bank-wide sales training.
• Conducted Teller and Banker Sales Training
• Implemented continuous training initiatives for employees, ensuring the team stayed updated with the latest skills and knowledge.

Strategic Planning and Collaboration:

• Worked closely with Executive Management, actively participating in establishing annual budgets, setting goals, and driving product development.
• Collaborated on developing and executing strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.

Performance Monitoring and Improvement:

• Maintained responsibility for ensuring that each branch met or exceeded monthly, quarterly, and annual targets, aligning actual performance with planned objectives.
• Conducted weekly 1:1 meetings with each direct report to celebrate successes, identify areas for improvement, and collaborate on next weeks plan.

Talent Management and Employee Retention:

• Improved employee retention rates through enhanced talent management processes and targeted professional development programs.
• Implemented personality and behavioral based interviewing.

Leadership and Mentoring Impact:

• Demonstrated a commitment to leadership and mentoring, playing a crucial role in achieving exceptional results for the organization.

• Led Retail Branches and supervised over 100 employees in the District. Job duties mirrored those listed above, with the addition of Consumer Lending override authority.