Summary
Overview
Work History
Education
Skills
Operational Efficiency Results
Accomplishments
Systems Applications
Certification
References
Timeline
Volunteer
Shawnalyn Moore

Shawnalyn Moore

CHARLOTTE,NC

Summary

Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.

Overview

16
16
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Sr. Manager – Supplier to Serve

Walmart Global Tech
Charlotte, NC
01.2021 - Current
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Established and maintained relationships with key stakeholders to support business objectives.
  • Managed SLA adherence and resolution of operational obstacles
  • Managed projects, aligned timelines, monitored progress, and lead communication frameworks
  • Enhanced service delivery, coached on customer service, addressed complex problems
  • Identified, reviewed and solved customer concerns
  • Assisted senior leadership in managing, compiling, tracking, researching and monitoring analytical reports/data
  • Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Process Lead II – Transition

Walmart Global Business Services
Charlotte, NC
01.2019 - 01.2021
  • Oversee store back-office exception process as it transitions to a 3rd party for the company
  • Review quality of 3rd party offshore team
  • SLA Management
  • Liaison to 3rd party offshore leadership team
  • Analyze data to determine trends and areas that need improvement
  • Identify, review and solve customer concerns
  • Presented weekly to senior leadership
  • Assists internal senior leadership in managing, compiling, tracking, researching and monitoring analytical reports/data

Supervisor II – Accounts Payable

Walmart Global Business Services
Charlotte, NC
01.2017 - 01.2019
  • Built & led PFR operations team of 22 associates
  • Created escalation business model & workflow while implementing process throughout fleet
  • Oversee Pay from Receipt exception process for the company, SLA management
  • Provide analytics & trend analysis to executive leadership to guide directional focus for next steps
  • Partnered with other business units to communicate training opportunities to increase efficiencies
  • Analyze data to determine one best way of working for company
  • Identify, review and solve customer concerns

Supervisor I - Accounts Payable

Walmart Global Business Services
Charlotte, NC
01.2016 - 01.2017
  • Oversees 24 associates, two regions, 180 stores invoice reconciliation exceptions and financial transactions
  • Complete and oversee job-related tasks, support business plans, and track progress towards goals
  • Coordinates, completes, and oversees job-related activities and assignments; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning
  • Identifies, reviews, and applies policies and procedures to make informed judgments
  • Identifies and uses facts, information, and expertise to set priorities and make informed decisions
  • Uses data and evidence to determine the causes of problems and develop solutions to address them

Certified Co-Manager

Harris Teeter
Concord, NC
05.2013 - 01.2016
  • Overseeing and leading workforce of high-volume retail store/facility, managing its operations, including: sales and marketing, branding, hiring teams, training and development, inventory and ordering, customer service and client relations

Store Manager

Walmart Stores, Inc.
Weaverville, NC
03.2009 - 09.2013
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Certificate - People & Business Leadership

Bellevue University
Bellevue, NE
01.2019

Bachelor of Science - Education

Gardner-Webb University
Boiling Springs
08.1997 - 05.2001

Skills

  • Enhance Customer Support
  • Cross-functional team leadership
  • Process Excellence
  • Data Analytics
  • Trend Analysis
  • BigQuery
  • E2E Process Improvement / Optimization
  • Inventory Control
  • Store Operations
  • Workforce Management / Human Capital Management
  • Financial Performance Management
  • Expense Management
  • Change Management

Operational Efficiency Results

  • Exceeded business expectation for program accuracy (< 3% repayment on exceptions)
  • Fine Reduction: $302.9 million
  • Dispute Reduction: $89.3 million
  • Repayment Reduction: $25.9 million

Accomplishments

  • Bravo Award for Operational Excellence 2024, 2022
  • Four Basic Beliefs Award 2019
  • Service to Customers Award 2018

Systems Applications

  • Microsoft SQL Server; beginner
  • BigQuery; beginner
  • Oracle Service Cloud; beginner
  • JIRA; beginner
  • ServiceNow; beginner
  • PowerBI; beginner
  • Word; advanced
  • Teams; advanced
  • Excel; advanced
  • OneNote; advanced
  • PowerPoint; advanced
  • SharePoint; advanced
  • Visio; beginner
  • PowerApps; beginner
  • Workday; intermediate
  • WFM; intermediate

Certification

  • Labor Relations & Management
  • Quality Assurance trained
  • Anti-Money Laundering trained
  • HIPAA Certified
  • Bulletproof Manager trained - Crestcom

References

References available upon request.

Timeline

Sr. Manager – Supplier to Serve

Walmart Global Tech
01.2021 - Current

Process Lead II – Transition

Walmart Global Business Services
01.2019 - 01.2021

Supervisor II – Accounts Payable

Walmart Global Business Services
01.2017 - 01.2019

Supervisor I - Accounts Payable

Walmart Global Business Services
01.2016 - 01.2017

Certified Co-Manager

Harris Teeter
05.2013 - 01.2016

Store Manager

Walmart Stores, Inc.
03.2009 - 09.2013

Bachelor of Science - Education

Gardner-Webb University
08.1997 - 05.2001

Certificate - People & Business Leadership

Bellevue University

Similar Profiles

CREATE PROFILE
Shawnalyn Moore