Shawnamandela Davis
Wellesley,MA
Summary
Results-oriented banking professional with extensive experience at Santander Bank, specializing in cash handling and customer service. Demonstrated success in staff training and risk assessment, leading to improved operational efficiency and strong client relationships. Committed to ethical conduct and regulatory compliance, consistently achieving exceptional service and branch performance. Expertise in balancing customer needs with security requirements and sales objectives, with a strong understanding of regulatory protocols.
Overview
12
12
years of professional experience
Work History
Teller Supervisor
Brookline Bank
Arlington, MA
12.2023 - Current
- Implemented security measures and trained tellers on protocols for robbery prevention and response.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Received and counted daily inventories of cash, drafts and checks.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Contributed to the bank's security by ensuring strict adherence to all confidentiality and security policies.
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
- Investigated discrepancies between actual cash counts and computer-generated totals.
Resident Academic Director
A Better Chance
Wellesley, MA
06.2021 - Current
- Set housing assignments and managed requests for adjustments.
- Assigned rooms to students.
- Chaperoned group-sponsored trips and social functions.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Assisted with the recruitment and training of new Resident Advisors.
- Developed and implemented community engagement programs to foster a supportive living environment for residents.
- Developed and implemented educational programming for residents.
Customer Service Representative
Santander Bank Us
Framingham, MA
06.2021 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Implemented innovative methods for streamlining the customer service process.
Branch Operations Manager
Santander Bank Us
Watertown, MA
06.2013 - 06.2021
- Prepared monthly reports on branch performance metrics.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Prepared and managed cash shipments between banks.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Education
High School Diploma -
Gloucester High School
Gloucester, MASkills
- Cash handling
- Customer service
- Risk assessment
- Inventory management
- Security protocols
- Staff training
- Fraud monitoring
- Cross-selling
- Excellent communication skills
- Fraud detection
- Ethical conduct
- Transaction processing
- Safe and vault operation
- Professional ethics
- Team building
- Creative and adaptable
- Social media engagement
- Regulatory compliance
- Training and development
- Verbal/written communication
Timeline
Teller Supervisor
Brookline Bank
12.2023 - Current
Resident Academic Director
A Better Chance
06.2021 - Current
Customer Service Representative
Santander Bank Us
06.2021 - 11.2023
Branch Operations Manager
Santander Bank Us
06.2013 - 06.2021
High School Diploma -
Gloucester High School
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