Shawna Riggan
Long Beach,CA
Overview
9
9
years of professional experience
Work History
Server/Bartender
P.F. Chang's Bistro
02.2019 - 04.2024
- Prepared and served food and beverages to 100-200+ patrons per night in a fast-faced environment.
- Studied and memorized 50+ popular and custom cocktail recipes and dozens of beer and wines in order to give quality recommendations to guests.
- Handled and processed $5,000+ in transactions per shift including credit, debit, and cash payments.
- Maintained a clean, organized, and well-stock bar area by managing inventory, wiping down surfaces, loading/unloading dishes, and replenishing fresh ingredients.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Ensured a safe environment by coordinating with team to regulate alcohol consumption and prevent conflicts.
Server
Shannon's On Pine
09.2018 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while delivering exceptional customer service to all patrons.
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Collaborated with kitchen staff and management to ensure accuracy and maintain seamless flow of service.
Server
Broadway Pizza And Grill
02.2017 - 09.2018
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Breakfast Bar
10.2015 - 09.2017
- Utilized POS system to place orders, manage bills and process transactions of credit, debit and cash payments.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Skills
- Inventory Management
- Cash Handling
- Hospitality service expertise
- Conflict Resolution
- Communication
- Leadership and Teamwork
- Point of sale operation
- Reliable and Responsible
Timeline
Server/Bartender
P.F. Chang's Bistro
02.2019 - 04.2024
Server
Shannon's On Pine
09.2018 - 11.2019
Server
Broadway Pizza And Grill
02.2017 - 09.2018
Server
Breakfast Bar
10.2015 - 09.2017
Similar Profiles
Cameron NowalkCameron Nowalk
Service Assistant at P.F. Chang's BistroService Assistant at P.F. Chang's Bistro
Thien TranThien Tran
Server at P.F. Chang's BistroServer at P.F. Chang's Bistro
Darcy HaganDarcy Hagan
Head Hostess at P.F. Chang's BistroHead Hostess at P.F. Chang's Bistro
Miguel Puente-LunaMiguel Puente-Luna
Bartender at P.F. Chang's BistroBartender at P.F. Chang's Bistro
Adonias AgredanoAdonias Agredano
Independent Entrepreneur at MyselfIndependent Entrepreneur at Myself