Shawnary Charles
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
Bandaids
Phoenix , AZ
03.2020 - Current
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Answered questions from the public regarding facility rules and regulations.
- Conducted daily security patrols of assigned areas.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Enforced safety regulations and monitored access control points.
- Performed thorough searches, including pat downs, to ensure compliance with regulations.
- Provided escorts for employees entering and exiting the building after hours.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Lead Sales Associate
Old Navy, Gap
Phoenix, Arizona
01.2019 - 05.2021
- Performed various roles at Old Navy, including cashier, sales floor associate, fitting room attendant, and register counting.
- Maintained neatness and cleanliness throughout the store environment.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Assisted customers with online ordering inquiries or problems.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Assisted with the training of new sales associates.
- Organized store displays for maximum visibility of products.
- Provided customer service to ensure satisfaction.
- Greeted customers and provided product information.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Facilitated the utilization of Old Navy Credit Cards to enhance customer credit scores and secure discounts.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Cross-trained on different positions to best support team during peak periods.
Education
Interdisciplinary Studies - Business And Wellness Foundation
Arizona State University
Tempe, AZ12-2023
Skills
- Security operations
- Reliability
- Security procedures knowledge
- Physical combat trained
- Physical Stamina
- Vigilant and watchful
- Patrolling
- ID Verification
- Work ethic
- Physical Fitness
- Security Protocols
- Customer Service
- Sales strategy
- Cash Handling
- Sales Training
- Teamwork and Collaboration
- Strength training
- Task Prioritization
Affiliations
- Played college football at ASU and worked full time as security at the club while being a full time student attaining a 3.49 GPA.
Certification
- Liquor class certification.
Accomplishments
- Captained community college football team to a championship.
Languages
English
Professional
References
References available upon request.
Timeline
Security Guard
Bandaids
03.2020 - Current
Lead Sales Associate
Old Navy, Gap
01.2019 - 05.2021
Interdisciplinary Studies - Business And Wellness Foundation
Arizona State University
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