Shawna Shepherd

Work History

C.P. Reeve's

08.2023 - 10.2023

Maintained High Customer and Associate Satisfaction by offering a friendly, clean and knowledgeable staff; environment
Supervised creation of exciting merchandise displays to catch attention of store customers.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Planning schedules, delegating various tasks
Inventory Management.
Developed and maintained relationships with customers and suppliers through account development.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Maintained extensive knowledge of company products and services.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Stay At Home Mom

05.2014 - Current

Manage schedules & activities for two children under age 10
Maintaining home, pet and family care
Negotiation skills
Demonstrated leadership skills in managing projects from concept to completion.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Organized and detail-oriented with a strong work ethic.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.

Caregiver

06.2010 - 09.2016

Ensure safety
Maintaining home, pet and family care
Assisted patients with self-administered medications.
Provided safe mobility support to help patients move around personal and public spaces.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Transported individuals to events and activities, medical appointments, and shopping trips.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Assisted with daily living activities, running errands, and household chores.
Entrusted to handle confidential and sensitive situations in professional matter.

BLOCKBUSTER VIDEO

08.2008 - 11.2010

Inventory control
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented operational strategies and effectively built customer and employee loyalty.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Cultivating and building customer relationships
Rotated merchandise and displays to feature new products and promotions.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Created and maintained safe and secure work environments for employees.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Monitored inventory use and adjusted inventory control techniques.
Oversaw inventory, controlled stock-outs and reduced excessive inventory.
Performed physical inventory accumulation and reconciliation and reviewed inventory item costs and extensions for inventory review.