Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shawnasse Silva

Belen

Summary

Accomplished General Manager with a proven track record at LPG Enterprises, enhancing operational efficiency and spearheading business development to achieve significant revenue growth. Expert in relationship building and strategic planning, with a knack for leveraging tech-savvy solutions and professional communication to exceed sales goals. Demonstrates meticulous attention to detail and a strong problem-solving aptitude, ensuring optimal resource allocation and market expansion.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Valencia County
02.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.

General Management

SIZZLING PLATTER LLC, Restaurant Management
01.2017 - 02.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

General Manager, Business Development

LPG Enterprises
11.2002 - 12.2017
  • Developed long-lasting partnerships with industry leaders for increased collaboration and mutual growth.
  • Optimized internal processes to streamline sales operations for improved efficiency and productivity.
  • Cultivated strong relationships with senior executives at partner organizations, paving the way for mutually beneficial collaborations in future endeavors.
  • Increased market share by conducting comprehensive competitor analysis and adjusting strategies accordingly.
  • Identified skill gaps within the team and recommended relevant training programs, enhancing overall performance and productivity.
  • Oversaw budget planning and allocation across various departments to ensure optimal use of resources towards achieving organizational goals.
  • Managed cross-functional teams to execute business expansion initiatives successfully.
  • Enhanced overall revenue by identifying new markets and potential clients, devising targeted marketing campaigns.
  • Implemented data-driven decision-making processes to guide future business growth opportunities effectively.
  • Led product launches that contributed to significant increases in market penetration and brand awareness.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Education

No Degree - Certified Public Official

NMSU Edge Courses
Los Lunas, NM

Associate of Business Administration -

Hamburger University
Chicago, IL
01-2005

GED -

Belen High School
Belen, NM
01-1998

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Dedicated team player
  • Recordkeeping
  • Verbal communication
  • Records management
  • Professional and mature
  • Filing and data archiving
  • Relationship building
  • Meticulous attention to detail
  • Document management
  • Prioritization
  • Resourceful
  • Tech-Savvy
  • Internal communications

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Recognized by customers and Superiors for expedient and effective service.

Certification

  • Professional Telephone Skills Certification – Customer Service Training Institute.
  • Notary Public License - New Mexico Secretary of State or Equivalent Authority.
  • Customer Service Specialist (CSS) Certification – HDI.
  • CPR/AED Certification
  • First Aid Certification
  • ServSafe Food Handler's Certification
  • Forklift Certification

Languages

English
Spanish

Timeline

Administrative Assistant

Valencia County
02.2020 - Current

General Management

SIZZLING PLATTER LLC, Restaurant Management
01.2017 - 02.2020

General Manager, Business Development

LPG Enterprises
11.2002 - 12.2017

No Degree - Certified Public Official

NMSU Edge Courses

Associate of Business Administration -

Hamburger University

GED -

Belen High School

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Shawnasse Silva