Shawnay Hutchinson
Queens,NY
Summary
Results-oriented Sales Manager with 5 years of experience at West Clara Funding, specializing in driving revenue growth, team leadership, and strategic planning. Proven ability to develop and execute sales strategies, build client relationships, and consistently exceed targets. Adept at fostering collaborative team environments and leveraging data-driven insights to enhance performance. Customer service oriented with exceptional interpersonal skills and financial skills, such as budgeting, accounting, and analysis.
Overview
14
14
years of professional experience
Work History
Manager
West Clara Funding
10.2019 - Current
- Lead a team of 20, providing coaching, training, and pointed them in the direction of sales.
- Oversee a portfolio of high-value merchant accounts, ensuring consistent growth in transaction volume and revenue year over year
- Develop tailored account strategies to meet clients' business objectives, driving an average account growth of 18% annually.
- Act as the primary liaison between merchants and internal teams to resolve complex issues and streamline payment processes.
- Analyze market trends and competitor strategies to identify opportunities for innovation and expansion.
ASSISTANT STORE DIRECTOR
TYR Sport
09.2023 - 04.2024
- Curated3 new sales training programs that enabled staff to quickly achieve their sales goals and surpass company expectations
- Partnered with management staff to create new partnership opportunities for the brand with local gyms & increased revenue by +33%
- Primary source for visual presentation & standards across all doors
- Setting up product placement, mannequin and standard guidelines for all stores to follow
- Operated the stores Instagram page and increased social media following by60% within2 months
- Created a culture of success and ongoing business growth by partnering with senior managers to develop sales and marketing approach for entire company
ASSISTANT STORE MANAGER
MARC JACOBS
12.2021 - 09.2023
- Launched a client preview program via email, which grew client revenue +23%
- Inspired and motivated the team to boost sales by producing fun innovative ideas, which led to receiving multiple certifications of success from VP
- Generating anywhere between +123% to +246% in sales
- Achieved Best in show for visual presentation and store layout within the district for the month of December, February & March
- Identified and targeted untouched markets which increased total acquired clients
- Implemented styling and add on techniques that increased overall conversion by +10%
STORE MANAGER
Adidas
01.2021 - 09.2021
- Manage, coach and mentor a team of30+ employees to guarantee successful team performance while ensuring individual and business goals are achieved
- Assisted in new store opening for another location where I hired & trained associates for customer service and visuals standards
- Expanded workflow efficiency by proposing creative recommendations for revenue growth allowing the sales team to flourish
- Increased our customer service rating from7.1 to9.3 (out of10) by being customer focused and ensuring all customer issues are handled adequately
- Excelled at building and motivating the team to meet daily & monthly targets which led to achieving bonus three out of four quarters in the year
VISUAL MANAGER/ ASSISTANT MANAGER
Adidas
09.2019 - 01.2021
- Recognized as a key role in elevating store to achieve #1 visual presentation district wide
- Lead an overnight team through a complete store flip and remodel, including transitioning out old fixtures and mannequins for new ones
- Implemented and maintained visual presentation by using innovativeness, fashion trends and business analysis to style mannequins, build wall set ups and table displays to maximize artistic and commercial impact
- Which improved sales week over week
- Maintained a strong presence on the sales floor by figure8’s and following up with the team, which drove sales
- Trained entry-level associates in stock, sales, customer service, registers, sales floor and visual standards and developed them into leadership positions
Assistant Property Manager
Peachseed Investments
09.2016 - 10.2019
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants. Along with verifying income, assets, and expenses.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, by managing numerous calls, emails and text per day from tenants. Resulting in increased tenant retention rates.
- Skilled at conflict resolution by handling tenant complaints appropriately. Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently, calling in repairmen, and other support services
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants. Also followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
LEAD VISUAL COMMERCIAL
Zara
04.2017 - 09.2019
- Ensure productivity and quality performance to achieve company KPI’s & sales targets
- Communicated with the Men's Regional Manager and Product Regional manager on a weekly basis for product request and feedback
- Manage quantity, placement and execution of all men’s merchandise
- Chosen to assist in setting up other locations due to my ability to design and implement creative eye-catching visual displays to boost sales
VISUAL MERCHANDISING MANAGER
Free People
11.2015 - 03.2017
- Recruited, on boarded and developed an expert team that increased revenue +12%
- Focused on execution and time management to reconstruct the sales floor using various sales reports, product knowledge and knowing our customer
- Maximized artistic and commercial impact which led to winning “Best of the Best” in visual presentation numerous times across the company
- Became a primary trainer within the district for new visuals
Leasing Consultant
Peachseed Investments
03.2015 - 09.2016
- Conducted informative property tours for prospective tenants/residents and provided detailed information about leasing terms and property features. Highlighting unique amenities and features tailored to their needs.
- Ensured accurate documentation and verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently. Along with move-outs by conducting inspections and coordinating with maintenance teams.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
VISUAL MERCHANDISING LEAD
Forever21
02.2011 - 11.2015
- Expert at scanning the market for trends and opportunities while using product reports for adequate product rotation
- Planned effective, efficient ways to re-invent merchandise to increase key performance indicators and overall sales by looking outwards for ideas, inspiration and breakthrough innovation
- One of the select few to travel to other locations to assist with store openings
- As well as floor sets, product launches and roll out
- Leader in in-store staff development
- Which led to promotion of numerous employees
Education
Degree - Fashion Design
The Art Institute of NYC
New York, NY04.2011
Skills
- Client Retention & Client/Customer Service
- Merchant Account Management & Growth Planning
- Maintaining Properties & Property Management
- Payment Technologies & Point of Sale
- Revenue Tracking & KPI Reporting
- Digital Marketing, Trend Analysis & Social Media Metrics
- Google Drive: Docs, Sheets, Slides
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- ADP, Ulti Pro, Payroll
- Problem Solver, Multitasker and Organized
CORE COMPETENCIES
Team Building | Critical Problem Solving | Business Analysis | Project-Time Management | Innovative Thinker | Leadership | Active Listening | Decision Making | Adaptability | Analytical | Conflict Resolution | Management | Technical Expertise
Accomplishments
- Increased merchant portfolio revenue by 12% over 6 months.
- Reduced account churn by 8% through proactive account strategies and exceptional client service.
- Successfully increased tenant retention by 20% by reducing time-to-action by 50%
Timeline
ASSISTANT STORE DIRECTOR
TYR Sport
09.2023 - 04.2024
ASSISTANT STORE MANAGER
MARC JACOBS
12.2021 - 09.2023
STORE MANAGER
Adidas
01.2021 - 09.2021
Manager
West Clara Funding
10.2019 - Current
VISUAL MANAGER/ ASSISTANT MANAGER
Adidas
09.2019 - 01.2021
LEAD VISUAL COMMERCIAL
Zara
04.2017 - 09.2019
Assistant Property Manager
Peachseed Investments
09.2016 - 10.2019
VISUAL MERCHANDISING MANAGER
Free People
11.2015 - 03.2017
Leasing Consultant
Peachseed Investments
03.2015 - 09.2016
VISUAL MERCHANDISING LEAD
Forever21
02.2011 - 11.2015
Degree - Fashion Design
The Art Institute of NYC
Similar Profiles
ROBERT RAMIREZROBERT RAMIREZ
LOSS MITIGATION MANAGER at Am West Funding CorporationLOSS MITIGATION MANAGER at Am West Funding Corporation
William EnrightWilliam Enright
Driver/Transit Bus Operator at Santa Clara Valley Transportation AuthorityDriver/Transit Bus Operator at Santa Clara Valley Transportation Authority
Jessica IndalecioJessica Indalecio
Health Service Representative at Santa Clara CountyHealth Service Representative at Santa Clara County