Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnaye Mackey-Moses

Fort Lauderdale,FL

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

1
1
year of professional experience

Work History

Banking Customer Service Representative

Bank America
Fort Lauderdale, FL
01.2023 - Current
  • Provided account information and answered customer inquiries in a timely manner.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Specialize in fraud prevention and detection
  • Identified potential fraud cases and reported them to the supervisor.
  • Explained banking procedures and regulations to customers accurately.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.

Education

High School Diploma -

Pace Center For Girls
Fort Lauderdale, FL
06-2022

Skills

  • Transaction Processing
  • Client Confidentiality
  • Complaint Handling
  • Banking regulations
  • Financial Transactions
  • Customer Service
  • De-Escalation Techniques
  • Call Documentation
  • Interpersonal Skills

Timeline

Banking Customer Service Representative

Bank America
01.2023 - Current

High School Diploma -

Pace Center For Girls
Shawnaye Mackey-Moses