Shawnaye Mackey-Moses
Fort Lauderdale,FL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Banking Customer Service Representative
Bank America
Fort Lauderdale, FL
01.2023 - Current
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Specialize in fraud prevention and detection
- Identified potential fraud cases and reported them to the supervisor.
- Explained banking procedures and regulations to customers accurately.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Education
High School Diploma -
Pace Center For Girls
Fort Lauderdale, FL06-2022
Skills
- Transaction Processing
- Client Confidentiality
- Complaint Handling
- Banking regulations
- Financial Transactions
- Customer Service
- De-Escalation Techniques
- Call Documentation
- Interpersonal Skills
Timeline
Banking Customer Service Representative
Bank America
01.2023 - Current
High School Diploma -
Pace Center For Girls