Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawn Christoper Shaw

Sterrett

Summary

Accomplished assistant general manager with a wealth of experience in operational leadership and team training. Proven success in driving guest satisfaction and ensuring brand adherence, inspiring teams to achieve and surpass performance targets through strategic foresight and dedicated mentorship.

Overview

29
29
years of professional experience

Work History

Guest Service Rep/ Rotational Employee

Candlewood Suites Birmingham-Inverness
Birmingham
07.2025 - Current
  • Directed reservation management to ensure accurate guest check-in procedures.
  • Greeted guests warmly upon arrival, enhancing overall experience.
  • Processed payments and managed financial transactions efficiently at front desk.
  • Promoted guest satisfaction through genuine interactions and enthusiastic service.
  • Performed various roles in Laundry, Houseman, and Maintenance as needed.

Assistant General Manager

Sonesta Simply Suites
Birmingham
12.2020 - 05.2025
  • Managed daily hotel operations, overseeing staff scheduling and supervision.
  • Trained new employees on compliance with company policies and procedures.
  • Resolved customer complaints promptly while upholding high professionalism standards.
  • Conducted performance reviews for direct reports, identifying improvement areas and offering constructive feedback.
  • Provided mentorship to new team members on company protocols and practices.
  • Performed weekly inventory audits, ensuring accuracy in stock levels and product placement.
  • Recognized outstanding staff performance to enhance morale and productivity.

Assistant General Manager

Candlewood Suites Hotel
Birmingham
06.1997 - 12.2020
  • Coordinated daily operations and guest service initiatives to optimize workflow.
  • Supported team in creating specialized projects, events, and promotions.
  • Joined forces with General Manager to formulate and implement strategic plans.
  • Guaranteed adherence to applicable laws and regulations on employment practices.

Education

ComputerAutomated Office Operator -

Central Alabama Community College
Childersburg, AL
03-1991

Skills

  • Customer relations management
  • Brand compliance
  • Staff training
  • Front office operations
  • Housekeeping supervision
  • Employee relations
  • Payroll administration
  • Operations management
  • Task prioritization

References

References available upon request.

Timeline

Guest Service Rep/ Rotational Employee

Candlewood Suites Birmingham-Inverness
07.2025 - Current

Assistant General Manager

Sonesta Simply Suites
12.2020 - 05.2025

Assistant General Manager

Candlewood Suites Hotel
06.1997 - 12.2020

ComputerAutomated Office Operator -

Central Alabama Community College
Shawn Christoper Shaw