Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Certification
Accomplishments
References
Timeline
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Shawn Clark Pistorino

Glenside,PA

Summary

Results-driven professional with a proven track record in team leadership and operational improvement. Seeking new challenges in an updated career. Expertise in motivating teams to deliver exceptional service while aligning with company objectives. Demonstrates strong adaptability and interpersonal skills, excelling in independent work and rapid skill acquisition.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Operations Coordinator – Southeast

American Reading Company
Blue Bell, PA
03.2022 - 11.2024
  • Support as a strategic partner for assigned account managers in the field.
  • Develop relationships and liaise between ARC and territory schools/districts for complex sales.
  • Internal point of contact on all matters related to assigned accounts.
  • Respond to inbound sales inquiries and recommend products or services by analyzing customer needs.
  • Financial reconciliation of orders.
  • Lead the customer concern process through to resolution.
  • Lead the ongoing application and evaluation of department processes and best practices.
  • Elected by peers to represent several teams at the weekly CEO Roundtable meetings.

Event Rentals Manager

The Morris Arboretum
Philadelphia, Pennsylvania
03.2019 - 03.2022
  • Manage and execute contracts, calendars, payments, meetings, and all logistics for private events to exceed client expectations at a prominent botanical garden.
  • Pre-planning, production, management, and post-event analysis.
  • Coordination with clients, vendors, and internal departments.
  • Source new leads through advertising and networking to achieve increased revenue.
  • Collaborated with the marketing team and initiated social media engagement to further generate brand recognition.
  • Work closely with the Director of Customer Experience to maintain standard operating procedures, work methods, and consistent, high-quality standards.
  • Organize and supervise event vendors for each event, from installation to dismantle.
  • Monitored staff performance and addressed issues.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Director of Talent and Contracting

Lapis Luna LLC
New York, New York
04.2000 - 04.2021
  • Managed inquiries, bookings, negotiations, contracting, and marketing for events.
  • Analyzed market trends to inform decision-making and strategic planning efforts.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Produced customized entertainment experiences, including playlists, wardrobe, and stage design.
  • Liaised between musicians, coordinators, planners, venues, and clients to ensure effective communication.
  • Organized travel logistics and performance schedules for events to guarantee smooth execution.
  • Cultivated relationships with industry leaders to enhance professional reputation and opportunities.
  • Oversaw financial management to maintain budget compliance and accountability.
  • Coached emerging talent while advising new artists to foster growth in the industry.
  • Curated luxury entertainment events tailored to high-end clientele expectations.

Education

Bachelor of Arts - Dance And Business

Marymount Manhattan College
New York City, NY

Skills

  • Problem solving
  • Client satisfaction
  • Creative collaboration
  • Empathy and understanding
  • Salesforce proficiency
  • MS Office Suite expertise
  • Writing and editing
  • Marketing content development
  • Website design skills
  • Social media strategy
  • Business development strategies
  • Team leadership
  • Logistics coordination
  • Event planning
  • Team collaboration
  • Effective communication

Volunteer Experience

  • Co-Director of The Ed Clark Hunter Soccer Camp since 2012. A Family-run soccer camp.
  • Hunter Soccer Club, Board: Events, Community Outreach, and Fundraising Chair, since 2022
  • Copper Beech Elementary School PTA, Secretary, 2021-2023

Affiliations

  • Landscaping, Horticulture, and Sustainable Gardening
  • Soccer
  • Monthly Book Club
  • Music - learning instruments
  • Volunteering and Community Involvement
  • Fitness and Health Sciences

Certification

  • Barre and Pilates Certification, 2025
  • Pandemic Safety Protocol for Events, 2021

Accomplishments

  • Earned the Best Of The Knot Lifetime Achievement for my work with Lapis Luna.

References

References available upon request.

Timeline

Sales Operations Coordinator – Southeast

American Reading Company
03.2022 - 11.2024

Event Rentals Manager

The Morris Arboretum
03.2019 - 03.2022

Director of Talent and Contracting

Lapis Luna LLC
04.2000 - 04.2021

Bachelor of Arts - Dance And Business

Marymount Manhattan College

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