Summary
Overview
Work History
Education
Skills
References
Timeline
Teacher
Shawnda Abbas

Shawnda Abbas

Operations Manager
Colfax,Iowa

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

20
20
years of professional experience

Work History

Manager of Operations

S and S Acres
01.2021 - Current
  • Hire, Manage, and Train Employees.
  • Manage daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Develop and implement successful marketing strategies, resulting in increased brand awareness and customer base.
  • Establish strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Provide customer service using strong interpersonal communication skills.
  • Manage logistic and order processes to enhance productivity and efficiency.
  • Facilitate and coordinate activities both on and off-site including venue rentals and special events.
  • Manage four employees while coordinating and facilitating up to 50 onsite and offsite events for event venue and bakery.

Administrative Assistant/Deputy City Clerk

City of Newton
02.2018 - 01.2021
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed supply and equipment ordering, mailings, and deliveries.
  • Assisted HR in policies and procedures, office operations, employee benefits, payroll, and employee training for over 200 employees including eight different departments.
  • Greeted visitors and answered phones directing to appropriate departments only when unable to answer questions using problem solving skills.
  • Provided administrative support for City Clerk, Mayor, and City Council.
  • Facilitated the issuance and management of city licenses and permits.
  • Assisted IT department with ordering office equipment and related issues.
  • Maintained confidentiality.

Training Manager/Broker Associate

Heartland Iowa Realty
02.2018 - 01.2019
  • Created tailored training plans by identifying and assessing training needs for over 25 agents.
  • Developed training materials and coordinated training sessions.
  • Implemented various training methods to enhance employees' skills and performance.
  • Monitored training program effectiveness.
  • Conducted group and in-person training sessions.
  • Scheduled and facilitated team meetings with Brokers and Office Manager.
  • Increased sales by 40 percent.

Broker in Charge of Operations

SHAWNDA 'Your Friend in Real Estate'
01.2012 - 02.2018
  • Hired, managed, and trained six agents and a personal assistant.
  • Increased property sales by 50 percent by developing and implementing innovative marketing strategies for residential and commercial properties.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
  • Spearheaded a team of agents, consistently achieving top performance through effective leadership and mentoring.
  • Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
  • Boosted referral business by establishing a strong network of professional contacts in the real estate industry.
  • Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Maintained confidentiality.

Office Manager

Doyle & DeVoe - Iowa Realty
03.2004 - 01.2012
  • Streamlined office operations consisting of 40 employees by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Floyd Wickman Sales Certificate - Sales

Floyd Wickman Master Sales Academy
Iowa City
05.2009

Associates Degree in Paralegal Studies - Paralegal Studies

Black Hawk Community College
East Moline, IL
01.2000

Skills

  • Office Management including Personnel Management
  • Time Management able to multi-task
  • Strong Organizational and Planning skills
  • Schedule Management
  • Detail oriented able to work in fast environment with minimal supervision
  • Excellent written and verbal communication skills
  • Problem solver with strong decision making skills
  • Proficiency in MS Office including Excel, Word, PowerPoint, and Outlook
  • Ability to meet and exceed deadlines

References

  • Mark Larson, Heartland Iowa Realty, melarson@iowarealty.com, 641-521-7781, 736 N 3rd Ave E, Newton, IA
  • Caren Clevenger, Doyle & De-Voe Iowa Realty, caren.clevenger@iowarealty.com, 641-521-4560, 603 Hideaway Ave, Newton, IA
  • Katrina Davis, City of Newton, katrinad@newtongov.org, 641-521-77554, 8435 S 44 Ave E, Newton, IA

Timeline

Manager of Operations

S and S Acres
01.2021 - Current

Administrative Assistant/Deputy City Clerk

City of Newton
02.2018 - 01.2021

Training Manager/Broker Associate

Heartland Iowa Realty
02.2018 - 01.2019

Broker in Charge of Operations

SHAWNDA 'Your Friend in Real Estate'
01.2012 - 02.2018

Office Manager

Doyle & DeVoe - Iowa Realty
03.2004 - 01.2012

Floyd Wickman Sales Certificate - Sales

Floyd Wickman Master Sales Academy

Associates Degree in Paralegal Studies - Paralegal Studies

Black Hawk Community College

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Shawnda AbbasOperations Manager