Shawnda Bickle
Cumberland,WI
Summary
Proven leader and efficient National Service Coordinator at Rice Lake Weighing Systems, adept in telephone communication and problem-solving, significantly enhanced client satisfaction through meticulous service coordination and effective issue resolution. Mastered multitasking and interpersonal skills to streamline processes, mentor new hires, and solidify client trust, achieving superior service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
National Service Coordinator
Rice Lake Weighing Systems
11.2021 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Office Coordinator
Action Filtration
08.2018 - 08.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed bi-weekly payroll for Number employees.
Education
Criminal Justice
WITC- Rice Lake Campus
Rice LakeCertificate - Travel And Hospitality
WITC- New Richmond Campus
New RichmondSkills
- Telephone communication
- Accurate Recordkeeping
- Notetaking and documentation
- Team Leadership
- Service monitoring and evaluation
- Proficiency in Office programs
- Problem-Solving
- Multitasking Abilities
- Active Listening
- Organizational Skills
- Task Prioritization
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Interpersonal Communication
- Conflict Resolution
- Decision-Making
- Written Communication
- Problem-solving abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Interpersonal Skills
- Time management abilities
- Professional Demeanor
Certification
Es-111
Timeline
National Service Coordinator
Rice Lake Weighing Systems
11.2021 - Current
Office Coordinator
Action Filtration
08.2018 - 08.2021
Es-111
Criminal Justice
WITC- Rice Lake Campus
Certificate - Travel And Hospitality
WITC- New Richmond Campus
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