Summary
Overview
Work History
Education
Skills
Departments
Personal Information
Timeline
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Shawnda Duncan

Oklahoma City,OK

Summary

Personable Real Estate Intern familiar with internal operations of top-producing team. Coordinates document delivery and observes general office duties to keep transactions and marketing running smoothly. Attentive worker dedicated to building expertise to deliver value to clients. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

21
21
years of professional experience

Work History

Shop & Deliverer

SHIPT INC
11.2021 - 09.2023
  • Assisted community members with purchases and deliveries of products and services as part of customer service duties.
  • Packaged food and other products to be delivered to customer premises.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.

Supervisor

Paradies Lagardere
05.2021 - 09.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Enumerator

US CENSUS BUREAU
08.2020 - 09.2020
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Drafted thorough and accurate reports, case summaries and work records.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
  • Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.

Sales Associate

Burlington Coat Factoy
03.2020 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.

Banquet Lead Server

NCED through PEOPLEREADY
12.2018 - 03.2020
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Stocker

LOWE’S through PEOPLEREADY
12.2018 - 01.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Server

1492 New World Latin Cuisine
10.2014 - 12.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Tax Preparer

Liberty Tax Service
01.2013 - 04.2014
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Utilized tax software to prepare returns and meet deadlines.

Insurance Agent

Dismuke Insurance
09.2012 - 01.2013
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Obtained underwriting approval by completing application for coverage.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Collected premiums on or before effective date of coverage.

General Manager

Red River Southwest Chophouse
11.2009 - 05.2012
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Medical Receptionist

First Med Urgent Care
11.2002 - 10.2006
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.

Education

Bachelor of Science - Communications

University of Oklahoma
Norman, OK
05.2024

Associate of Arts - Business Administration And Management

Oklahoma City Community College
Oklahoma City, OK
05.2021

No Degree - Medical Assisting

Platt College
Oklahoma City, OK
12.2001

Skills

  • Route planning
  • Problem-solving
  • Conflict resolution
  • Decision-making
  • Record keeping
  • Inventory management
  • Multitasking
  • Effective communication

Departments

  • Communications
  • Real Estate Development
  • Business Management

Personal Information

Title: Business Manager

Timeline

Shop & Deliverer

SHIPT INC
11.2021 - 09.2023

Supervisor

Paradies Lagardere
05.2021 - 09.2021

Enumerator

US CENSUS BUREAU
08.2020 - 09.2020

Sales Associate

Burlington Coat Factoy
03.2020 - 04.2020

Banquet Lead Server

NCED through PEOPLEREADY
12.2018 - 03.2020

Stocker

LOWE’S through PEOPLEREADY
12.2018 - 01.2020

Server

1492 New World Latin Cuisine
10.2014 - 12.2017

Tax Preparer

Liberty Tax Service
01.2013 - 04.2014

Insurance Agent

Dismuke Insurance
09.2012 - 01.2013

General Manager

Red River Southwest Chophouse
11.2009 - 05.2012

Medical Receptionist

First Med Urgent Care
11.2002 - 10.2006

Bachelor of Science - Communications

University of Oklahoma

Associate of Arts - Business Administration And Management

Oklahoma City Community College

No Degree - Medical Assisting

Platt College

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