Summary
Overview
Work History
Education
Skills
Timeline
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Shawnda Lorraine

Shawnda Lorraine

Kekaha,HI

Summary

Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

26
26
years of professional experience

Work History

Supervisor /Cashier/ L P/ Membership/Food Court

Costco
Lihue, Hawaii
03.2023 - 10.2024
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Responded to customer questions regarding products, prices and availability.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Trained new employees on company policies and procedures.
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Directed and supervised team of 15 employees in daily operations.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Developed strategies to improve team performance and productivity.

Cashier

Costco
Redding, California
10.2013 - 02.2023
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed customer payments quickly and returned exact change and receipts.
  • Offered customers carry-out service at completion of transaction.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Built and maintained productive relationships with employees.
  • Maintained work area and kept cash drawer organized.
  • Answered customers' questions and provided information on store procedures or policies.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked closely with front-end staff to assist customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped with purchases and signed customers up for rewards program.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Welcomed customers, offering assistance to help find store items.
  • Ensured compliance with all safety regulations within the store environment.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered customer inquiries regarding store policies and procedures.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed other duties as assigned by management.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered phone calls to assist customers with questions and orders.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned items and checked pricing on cash register for accuracy.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.

Membership Marketing

Costco
Chico, California
04.2002 - 12.2007
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.

Inventory/Bakery Worker

Costco
Las Vegas, Nevada
01.1999 - 06.1999
  • Prepared and packaged bakery goods for display and sale.
  • Assisted in creating promotional displays for seasonal and special bakery products.
  • Managed customer complaints and resolved issues in a timely and professional manner.
  • Conducted inventory checks and restocked bakery supplies and ingredients.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Ensured that all food items were prepared according to company standards.
  • Inspected finished products for quality assurance before packaging them for sale.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Ensured freshness and quality of bakery goods by performing regular quality checks.
  • Labeled bakery products with prices, ingredients, and allergen information.
  • Maintained a clean and organized bakery area, complying with health and safety regulations.
  • Followed recipes and baking instructions precisely for consistent product quality.
  • Packaged freshly-baked goods into bags or boxes with pricing labels attached.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
  • Personalized cakes by writing desired words or adding other customizations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted with baking and decorating tasks as required.
  • Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
  • Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
  • Performed physical inventory counts to ensure accuracy of inventory records.
  • Organized warehouse inventory to ensure accuracy.
  • Conducted inventory counts as required; completed paperwork associated with inventory control activities.
  • Utilized forklift to move inventory items.
  • Performed inventory counts when necessary.
  • Performed cycle counts and physical inventory audits to ensure accuracy of inventory records.
  • Restocked inventory shelves when needed.

Education

High School Diploma -

West Valley
Cottonwood, CA
06-1994

Skills

  • Schedule development
  • Strategic planning
  • Process improvement
  • Project planning
  • Policy enforcement
  • Coaching and mentoring
  • Department organization
  • Customer service
  • Goal oriented
  • Attention to detail
  • Documentation and reporting
  • Task delegation
  • Training and mentoring

Timeline

Supervisor /Cashier/ L P/ Membership/Food Court

Costco
03.2023 - 10.2024

Cashier

Costco
10.2013 - 02.2023

Membership Marketing

Costco
04.2002 - 12.2007

Inventory/Bakery Worker

Costco
01.1999 - 06.1999

High School Diploma -

West Valley

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Shawnda Lorraine