Shawnda Rogers
Skiatook,OK
Summary
Compassionate and dependable professional with extensive experience in customer service and elderly care. At Walmart, I enhanced service quality through effective training and process improvements. Skilled in medical record-keeping and problem-solving, I excel in fostering client autonomy while ensuring comfort and safety in daily activities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Care Giver
Self-employeed
12.2018 - Current
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, grooming, and dressing to enhance well-being and dignity.
- Developed individualized care plans based on client needs and preferences, fostering autonomy.
- Monitored client health status, reporting changes to family members or healthcare professionals promptly.
Customer Service Supervisor
Walmart
11.2012 - 12.2018
- Supervised daily operations of the customer service department, ensuring high standards of service and satisfaction.
- Trained and mentored staff on effective communication and problem-solving techniques to enhance customer experience.
- Implemented process improvements that streamlined workflows and reduced response times for customer inquiries.
- Collaborated with management to develop strategies for improving service quality and operational efficiency.
Customer Service Dispatcher
Yellow Transportation
03.2005 - 10.2012
- Coordinated daily dispatch operations to ensure timely service delivery.
- Managed communication between drivers and customers to resolve issues efficiently.
- Utilized dispatch software to track shipments and optimize routing.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
Education
No Degree - Medical Assistant
Georgia Medical Institute
GA09-2002
High School Diploma -
Vallejo High School
Vallejo, CA06-1991
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Dependable and responsible
- Multitasking and organization
- Medical record-keeping
- HIPAA compliance
- Client documentation
Certification
- CMA - Certified Medical Assistant
Timeline
Care Giver
Self-employeed
12.2018 - Current
Customer Service Supervisor
Walmart
11.2012 - 12.2018
Customer Service Dispatcher
Yellow Transportation
03.2005 - 10.2012
No Degree - Medical Assistant
Georgia Medical Institute
High School Diploma -
Vallejo High School