Shawnda Ruffin
Houston,TX
Summary
Accomplished customer service expert with two decades of experience and a reputation for excellence in leadership. Skilled in navigating high-pressure environments while ensuring top-tier service delivery. Passionate about utilizing technology to create effective training solutions for customer service teams. Seeking a CSM role to enhance customer engagement and support organizational goals.
Overview
24
24
years of professional experience
Work History
Logistic Clerk
Imperial Dade
10.2023 - Current
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Supported warehouse safety compliance by adhering to established protocols and reporting potential hazards promptly.
- Received all warehouse shipments and logged into system, delivering high level of accuracy.
- Prepared comprehensive reports on logistics activities, providing valuable insights for decision-making purposes within the organization.
- Coordinated with transportation providers for cost-effective freight solutions, ultimately reducing shipping expenses.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Kept meticulous records of all customer shipping requirements in case logs needed to be reviewed.
- Reduced order processing time with accurate data entry and timely communication.
- Assisted in budget planning for logistics department, monitoring expenditures and identifying opportunities for cost reduction.
- Contributed to continuous improvement initiatives by analyzing logistics processes and recommending changes where necessary.
- Collaborated with vendors and warehouse personnel to procure supplies and materials.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Enhanced customer satisfaction by resolving shipping discrepancies and addressing inquiries promptly.
Customer Service Representative
Percepta Ford
01.2018 - 10.2023
- Managed customer inquiries and concerns, ensuring timely and effective responses.
- Developed and delivered informative sessions on products and services to empower customers with knowledge.
- Streamlined communication protocols to maintain high standards in call management.
- Analyzed and organized customer file documentation through master desktop applications to enhance operational efficiency.
Terminal Clerk
Estes Express
01.2010 - 01.2018
- Key responsibilities include Competently answering and directing calls in a heavy call volume
- Responsible for checking in drivers in a delivery manifest data computer system
- Being able to identify freight bills and delivery instructions
- My accomplishments were acquiring every company bonus for my work ethic
- I was motivated to quickly resolve challenges
Field Central Dispatch
Central Freight Lines
01.2002 - 01.2010
- Supervised daily operations and coordinated shipping and receiving freight
- Handled high call volumes recorded daily freight pickups and dispatched drivers to locations
- I collected all necessary documents and entered them into the company's computer system
Education
Bachelor of Arts - Human Service
University of Phoenix
Arizona City, AZ06.2018
Associate degree - Psychology
University of Phoenix
Arizona City, AZ06.2012
Skills
Creative problem-solving
Timeline
Logistic Clerk
Imperial Dade
10.2023 - Current
Customer Service Representative
Percepta Ford
01.2018 - 10.2023
Terminal Clerk
Estes Express
01.2010 - 01.2018
Field Central Dispatch
Central Freight Lines
01.2002 - 01.2010
Bachelor of Arts - Human Service
University of Phoenix
Associate degree - Psychology
University of Phoenix