SHAWNDA SOUTHERLAND
Philadelphia,PA
Summary
Experienced Medical Assistant with a background in teaching, management, and leadership, bringing several years of expertise in patient care, clinical procedures, and healthcare administration. Skilled in training and mentoring staff, optimizing workflow efficiency, and ensuring high-quality patient care. Adept at multitasking in fast-paced environments while maintaining professionalism and compassionate patient interactions. Proven ability to lead teams, implement best practices, and enhance healthcare operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Temple University Hospital
Philadelphia, PA
10.2023 - Current
- Assist physicians with examinations, procedures, and patient care to ensure efficient clinical operations across various specialties
- Obtain and record patient vital signs, medical histories, and chief complaints with accuracy
- Perform routine diagnostic tests, such as EKGs and phlebotomy, while ensuring patient comfort
- Administer vaccinations under physician supervision following proper protocols
- Maintain and update electronic health records (EHR) to ensure accurate documentation and compliance
- Educate patients on medication instructions, treatment plans, and preventative healthcare measures
- Manage front-office tasks, including scheduling appointments and verifying insurance
- Ensure a clean, organized, and well-stocked clinical environment to support optimal patient care
- Train new staff members to uphold clinical standards and improve team efficiency
Medical Assistant/Office Manager
Sayre Health Center
Philadelphia, PA
07.2022 - 08.2023
- Assisted physicians with examinations and performed EKGs, venipuncture, and injections
- Conducted nasal swabs for COVID-19 testing and assisted with surgical procedures by handing instruments, maintaining a sterile field, and positioning patients
- Documented vital signs, pain screenings, and review of body systems in EHR
- Managed clinical office services, including front-office operations, correspondence, and filing systems
- Developed and implemented office policies and procedures while supervising office staff
- Assisted with hiring, performance management, and staff retention
- Resolved grievances and personnel issues to maintain high employee satisfaction
- Maintained accurate patient records and ensured compliance with HIPAA regulations
- Demonstrated knowledge of HRSA compliance standards
School Medical Assistant
Soliant Healthcare Staffing Agency
Chester, PA
02.2020 - 06.2022
- Oversaw the individual health needs of students
- Documented daily logs, collected data, and provided appropriate medical care
- Responded to medical emergencies such as cardiac arrest and respiratory failure
- Maintained state-mandated immunization records
- Conducted COVID-19 screenings and testing
Certified Medical Assistant
Mercy Philadelphia Hospital
Philadelphia, PA
05.2019 - 01.2020
- Scanned clinical and patient demographic data into EMR and verified insurance using OneSource and NaviNet
- Managed triage appointments, conducted vital sign assessments, administered injections, and followed up on diagnostic orders
- Created order groups for medication refills
Lead Medical Assistant Instructor/Assistant Extern Coordinator
Brightwood Career Institute
Broomall, PA
09.2011 - 01.2018
- Developed and implemented daily lesson plans, incorporating scheduled activities and curriculum materials
- Designed instruction to meet specific learning objectives and student needs
- Evaluated student performance and provided necessary adjustments to support learning
- Maintained student attendance and grades in compliance with institutional policies
- Conducted weekly site visits to monitor and evaluate externship students' progress
Medical Assistant Instructor
Sanford-Brown Institute
Trevose, PA
03.2003 - 09.2011
- Delivered classroom and hands-on instruction to 20–30 students in phlebotomy, pharmacology, anatomy & physiology, medical billing, and insurance
- Designed lesson plans and instructional strategies based on curriculum objectives
- Assessed student progress and adapted teaching methods to support learning
- Conducted lectures and practical demonstrations to enhance student understanding
Education
Medical Assisting Diploma -
Thompson Institute
Skills
- Academic Leadership
- Faculty & Staff Development
- Community Relations
- Interpersonal Skills
- Externship management
- Patient-focused care
- Vital signs and examinations
- Patient assessments
- Customer relationship management (CRM)
- Laboratory specimen collection
- Medical procedures
- HIPAA compliance
- Medical terminology
Certification
- Registered Medical Assistant
- Certified Phlebotomist
- CPR Certified
Interest
- Public Health
- Health Education
Timeline
Medical Assistant
Temple University Hospital
10.2023 - Current
Medical Assistant/Office Manager
Sayre Health Center
07.2022 - 08.2023
School Medical Assistant
Soliant Healthcare Staffing Agency
02.2020 - 06.2022
Certified Medical Assistant
Mercy Philadelphia Hospital
05.2019 - 01.2020
Lead Medical Assistant Instructor/Assistant Extern Coordinator
Brightwood Career Institute
09.2011 - 01.2018
Medical Assistant Instructor
Sanford-Brown Institute
03.2003 - 09.2011
Medical Assisting Diploma -
Thompson Institute
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