Shawnda Yuhas
Sheridan,United States
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
Work History
Office Administrator
G&D Tank, LLC
03.2023 - Current
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Dispatcher Office Assistant
PTS Worldwide, Inc.
12.2018 - 01.2023
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for dispatch operations.
- Facilitated briefings for field personnel before shifts, providing crucial information regarding potential hazards or priority assignments.
- Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Advised regarding delays and special circumstances.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
Shift Manager/Key Holder
Aldi
09.2012 - 12.2018
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Somonauk High School
Somonauk, IL06.1989
Skills
- Expense Reporting
- Bookkeeping
- Scheduling
- Operations Management
- Technical Support
- Customer Engagement
- Payroll Administration
- Human Resources
- Report Preparation
- Workforce Management
- Billing Oversight
- Mail Handling
- Administrative Support
- Telephone Reception
- Office Supply Management
- Document Scanning
- Database Entry
- Calendar Management
- Scheduling Appointments
- Supply Inventory
- Multitasking
- Problem Solving
- Office Equipment Operation
- Professionalism
- Positive Attitude
Accomplishments
While working for PTS Worldwide, Inc, I obtained my Secret Security Clearance which allowed me to dispatch for and correspond with the DOD. It was an honor to work with our nations military.
Timeline
Office Administrator
G&D Tank, LLC
03.2023 - Current
Dispatcher Office Assistant
PTS Worldwide, Inc.
12.2018 - 01.2023
Shift Manager/Key Holder
Aldi
09.2012 - 12.2018
High School Diploma -
Somonauk High School
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