Open To Work
Hi, I’m
Shawnda Hamper
Portland,Oregon
Summary
Accomplished property manager with extensive experience overseeing mid-luxury high-rises and garden-style communities. Proven track record in enhancing tenant satisfaction, boosting occupancy rates, resident retention, and elevating property ratings. Skilled in maintenance, communication, conflict resolution, and financial management to ensure smooth and efficient operations.
Overview
25
years of professional experience
Work History
Affinity Property Management
Property Manager
05.2023 - 10.2025
Job overview
- Managed a 136-unit mid-luxury rise in the Pearl District, including two retail spaces and two garages with 65 parking spots, valued at $45 million.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Elevated the property's rating from 3.5 stars to over 4 stars and increased occupancy from 86% to 94%, also boosting tenant retention by 20%.
- Transformed the building from a neglected state into a sought-after luxury residence, significantly enhancing both tenant satisfaction and financial performance.
Instacart
Personal Shopper
11.2019 - 04.2023
Job overview
- Providing excellent customer service & communication to ensure the customer is satisfied with my work.
- Assisted customers in selecting products based on dietary preferences and special requests.
- Provided recommendations based on market trends and seasonal availability of products.
New Seasons Market
Cashier
03.2020 - 12.2021
Job overview
- Consistently upheld the company’s high standards and zero-waste policies to support daily store operations.
- Maintained a clean, organized, and customer-friendly checkout area to ensure a positive shopping experience.
- Accurately processed cash, card, and digital transactions, delivering fast and efficient service at the register.
New Seasons Market Central Kitchen
Sanitation Lead
10.2015 - 03.2020
Job overview
- Promoted to establish and lead a newly formed 12-person Sanitation Department, providing structure, guidance, and positive store culture while elevating team morale.
- Designed and implemented comprehensive checks-and-balances systems that significantly improved departmental productivity, efficiency, and accountability for a BCorp Company.
- Developed all sanitation inspection tools, including daily walkthrough checklists, facility-wide sanitation standards, and staff-specific inspection sheets to ensure compliance with EverClean, Oregon Department of Agriculture, and FDA requirements.
- Created and delivered inclusive training programs covering recycling, sustainability, allergen control, sanitation standards, and chemical safety; retrained 200 employees and successfully reset expectations around safe and compliant practices.
- Implemented the LeanPath food-waste tracking system, reducing storewide food waste by 65% and engaging staff through incentive-based participation programs developed by the Green Team.
- Served as Green Team Chairperson, driving rapid sustainability progress; launched the “Shake & Fold” paper towel reduction campaign, cutting paper usage and costs by 30% in the first quarter alone.
The Wright Family
In-Home Caregiver/Trustee
11.2008 - 06.2010
Job overview
- Managed all aspects of my great-grandparents' household, including finances, transportation, cooking, and yard maintenance, while living with them full-time.
- Served as a trustee of their will, ensuring their financial and legal affairs were handled effectively.
- Provided comprehensive care for their well-being, including their health, daily needs, and pet, demonstrating strong organizational and caregiving skills.
Agri-Check Inc
Agricultural Lab Technician
12.2006 - 11.2008
Job overview
- Calibrated and maintained laboratory instruments, ensuring precise and reliable operation.
- Conducted comprehensive soil testing, including chemical extractions of minerals, to ensure optimal soil quality for agriculture.
- Ensured accuracy in documentation and resolved any discrepancies efficiently, achieving a perfect score on all Oregon state proficiency tests.
Starbucks
Shift Supervisor
04.2006 - 11.2006
Job overview
- Supervised daily operations in a high-volume store, managing and developing up to 25 employees while maintaining facility standards, financial accuracy, and exceptional customer service.
- Oversaw inventory, supply ordering, seasonal promotions, merchandising, and shipment processing to support sales goals and maintain smooth store operations.
- Trained, coached, and motivated partners, implementing incentive programs that strengthened team performance and contributed to increased sales.
Super 1 Foods
Bookkeeper/PIC (Person in Charge)
09.2005 - 04.2006
Job overview
- Provided customer service support by processing bill payments, check cashing, and other financial transactions in the Customer Service Center with accuracy and compliance.
- Completed all end-of-day financial reporting for Pacific Power, Western Union, Qwest, Lottery, and money orders; reconciled all registers and prepared the daily store deposit.
- Served as the Person in Charge (PIC) after 6 p.m., overseeing store operations, supporting staff, and ensuring smooth and secure closing procedures.
NEW Corp
Hi-Def Supervisor
04.2004 - 08.2005
Job overview
- Managed a team of 55, applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Responsible for handling retention calls where customers are irate and want to cancel services can be draining. We organized contests and established goals to optimize productivity and improve employee morale.
- Received 100% accuracy on all calls managed throughout my employment with the company.
Hollywood Video
Store Manager
10.2003 - 06.2004
Job overview
- Led a team of 20 employees in a fast-paced environment, using proactive communication and constructive feedback to drive strong performance and service quality.
- Trained and coached sales associates on product knowledge, selling techniques, and incentive programs, resulting in improved customer satisfaction and increased sales effectiveness.
- Fostered a collaborative, high-performing team culture focused on shared goals, operational efficiency, and continuous improvement.
- Conducted statistical and operational analyses to forecast staffing needs, optimize scheduling, and support data-driven decision-making.
Morelock Wood Products
Shipping Department Manager
10.2001 - 10.2003
Job overview
- Oversaw all inventory management, including receiving incoming goods and coordinating outbound shipments via multiple transportation methods.
- Packaged, labeled, and dispatched products to global destinations, ensuring accuracy and timeliness.
- Collaborated with the Plant Manager to meet shipping deadlines, implemented process improvements for enhanced efficiency, and maintained clear communication with other department managers.
Northland Furniture Company
Drawer Department Lead
06.2000 - 10.2001
Job overview
- Operated and calibrated drawer-building machinery to produce high-quality furniture for hotels and dormitories, ensuring adherence to specific production requirements.
- Ensured timely order completion while maintaining department efficiency and machinery functionality.
- Provided training and guidance to team members, ensuring all drawers met quality control standards and specifications.
Education
Portland Community College Portland State UniversityPortland, OR
Associates of General Studies from Business Administration And Management
06-2016
Portland State UniversityPortland, OR
Bachelor of Science from Business Business Administration: Leadership & Management
05-2018
Skills
- Property Management
- Operations Management
- Payment collection
- Property inspections
- Customer service-focused
- Tenant Relations
- Leasing and Sales
- Maintenance Scheduling
- Business Administration
- Team Building
- Training & Development
- Project Management
- Strategic Planning
- Budgeting
- Inventory management
- Proficient using Microsoft Office Suite
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Property Manager
Affinity Property Management
05.2023 - 10.2025
Cashier
New Seasons Market
03.2020 - 12.2021
Personal Shopper
Instacart
11.2019 - 04.2023
Sanitation Lead
New Seasons Market Central Kitchen
10.2015 - 03.2020
In-Home Caregiver/Trustee
The Wright Family
11.2008 - 06.2010
Agricultural Lab Technician
Agri-Check Inc
12.2006 - 11.2008
Shift Supervisor
Starbucks
04.2006 - 11.2006
Bookkeeper/PIC (Person in Charge)
Super 1 Foods
09.2005 - 04.2006
Hi-Def Supervisor
NEW Corp
04.2004 - 08.2005
Store Manager
Hollywood Video
10.2003 - 06.2004
Shipping Department Manager
Morelock Wood Products
10.2001 - 10.2003
Drawer Department Lead
Northland Furniture Company
06.2000 - 10.2001
Portland Community College Portland State University
Associates of General Studies from Business Administration And Management
Portland State University
Bachelor of Science from Business Business Administration: Leadership & Management