Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shawndale beasley

Rochester,NY

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Fast Trac
Henrietta, NY
09.2024 - 04.2025
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.

Cashier

Byrne Dairy
Scottsville, NY
10.2024 - 01.2025
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

Tops Friendly Markets
Rochester, NY
10.2014 - 02.2018
  • Answered customers' questions and provided information on store procedures or policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Built and maintained productive relationships with employees.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

John Marshall Highschool
Rochester, NY
06-2014

Monroe Community College
Rochester, NY

Skills

  • Customer service
  • Customer relationship management
  • Conflict resolution
  • Order processing
  • Data analysis
  • Sales support
  • Multichannel communication
  • Record keeping
  • Product knowledge
  • Time management
  • Team collaboration
  • Positive attitude
  • Adaptable communication
  • Process improvement
  • Sales closing
  • Microsoft outlook
  • Active listening
  • Call management
  • Live chat support
  • Hospitality and accommodation
  • Retail sales customer service
  • De-escalation techniques
  • Critical thinking
  • Stress management

Accomplishments

  • Multiple cashier of the month awards

Timeline

Cashier

Byrne Dairy
10.2024 - 01.2025

Customer Service Representative

Fast Trac
09.2024 - 04.2025

Cashier

Tops Friendly Markets
10.2014 - 02.2018

High School Diploma -

John Marshall Highschool

Monroe Community College

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