Shawndel Montesdeoca
Lehigh Acres,FL
Summary
I am a driven professional with extensive experience in customer service, sales, and team-oriented environments. I have the proven ability to build strong relationships, communicate effectively, and deliver exceptional service while adapting to changing priorities and workplace demands. I am recognized for my Integrity, professionalism, reliability, and a strong work ethic developed through both civilian and military service. I bring valuable experience collaborating with diverse teams, solving problems efficiently, and maintaining a customer-focused mindset in fast-paced settings. Simply, I am looking an opportunity that I can continue to further my experience, knowledge, and growth.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
10.2025 - 06.2026
- Operated warehouse equipment to facilitate efficient product handling and storage.
- Assisted in receiving 100+ shipments, verifying contents against packing lists.
- Maintained inventory accuracy through regular cycle counts and documentation updates.
- Collaborated with team members to optimize workflow and reduce processing times.
- Ensured compliance with safety protocols during all warehouse operations.
- Packaged products securely for shipment to minimize damage during transport.
- Utilized scanning technology to track inventory movement and streamline processes.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Sales Associate
Under Armour
01.2021 - 01.2024
- Assisted 200+ customers in product selection, providing detailed information on features and benefits.
- Maintained store presentation standards through effective merchandising and inventory organization.
- Processed sales transactions efficiently using point-of-sale systems to ensure accuracy.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Developed expertise in product knowledge to address customer inquiries and resolve issues promptly.
- Trained 50+ new associates on customer service protocols and operational procedures for improved performance.
- Implemented promotional displays, enhancing visibility of key products to drive sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Armani Exchange
02.2018 - 03.2020
- Analyzed sales trends to optimize inventory levels and support strategic product placements.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training 45+ new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2007
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Time management
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Cash handling
- Verbal/written communication
- Money handling
- Stocking and receiving
- Customer service
- Teamwork and collaboration
Accomplishments
I am a United States Veteran who served in the Navy as a Culinary Specialist from 2004-2008.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon
10.2025 - 06.2026
Sales Associate
Under Armour
01.2021 - 01.2024
Sales Associate
Armani Exchange
02.2018 - 03.2020
High School Diploma -
Gateway High School