Shawndell Higgins

• Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
• Taught new associates sales tactics and performance improvement techniques.
• Helped sales professionals finalize customer sales and handled escalated concerns.
• Developed effective sales team members through highly individualized coaching.
• Evaluated store performance and recommended action plans to increase productivity.
• Developed and encouraged sales and promotional team members.
• Maintained scorecards to track sales, gross profit dollars and shares.
• Supported sales team members to drive growth and development.
• Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
• Reviewed operational records and reports to project sales and determine profitability.
• Prepared budgets and approved budget expenditures.

• Researched potential clients, identified decision makers and developed relationships with them.
• Conducted market research to identify new opportunities and develop target customer profiles.
• Gathered data on competitors' products, prices, and sales techniques.
• Maintained knowledge of current product offerings and pricing structures.
• Developed and implemented sales strategies to increase revenue.
• Generated leads through cold calling, networking events, referrals.
• Negotiated contracts with customers to close deals in a timely manner.
• Created customized presentations for prospective clients based on their needs.
• Provided technical support to existing customers regarding product usage and installation.
• Attended industry trade shows to promote company products and services.
• Managed accounts by providing solutions that best fit the customer's needs.
• Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
• Analyzed sales performance metrics such as conversion rates, average order size.
• Provided training sessions for new staff members on sales processes and procedures.
• Prepared detailed reports on sales activities including forecasts and budgets.
• Developed promotional materials such as brochures or flyers for marketing purposes.
• Responded promptly to customer inquiries via phone or email.
• Met regularly with team members to discuss progress towards goals.
• Collaborated closely with internal departments to ensure successful execution of campaigns.
• Adhered strictly to all applicable laws governing business operations in assigned territory.
• Monitored industry trends and kept abreast of new developments in the marketplace.
• Demonstrated products to potential customers and answered questions to close sales.
• Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
• Educated customers on product features and technical details to highlight benefits.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Negotiated prices and set up contracts to finalize sales agreements.
• Organized sale calls with customers and vendors.
• Generated sales by prospecting, negotiating contracts and closing.
• Closed product sales to increase revenue and build client loyalty.
• Maintained open communication with leadership to facilitate business development.
• Collaborated with other departments to complete sales transactions.
• Conducted customer needs analysis to deliver relevant products or services.
• Attended trade shows and sales conferences to network and obtain new business relationships.
• Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
• Utilized upselling techniques to maximize revenue.
• Performed comprehensive market research to expand sales.
• Developed dynamic sales presentations to build urgency with prospects.
• Calculated production, delivery and installation costs to provide customers with accurate quotes.
• Scheduled average of [Number] appointments per week.
• Handled highest volume [Type] accounts in assigned territory.
• Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.
• Identified customer needs by asking questions and advising on best solutions.
• Greeted and assisted customers to foster positive experiences.
• Produced sales documents, finalized deals and filed records.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Operated register, handled cash and processed credit card transactions.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

• Researched potential clients, identified decision makers and developed relationships with them.
• Conducted market research to identify new opportunities and develop target customer profiles.
• Gathered data on competitors' products, prices, and sales techniques.
• Maintained knowledge of current product offerings and pricing structures.
• Developed and implemented sales strategies to increase revenue.
• Generated leads through cold calling, networking events, referrals.
• Negotiated contracts with customers to close deals in a timely manner.
• Created customized presentations for prospective clients based on their needs.
• Provided technical support to existing customers regarding product usage and installation.
• Attended industry trade shows to promote company products and services.
• Managed accounts by providing solutions that best fit the customer's needs.
• Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
• Analyzed sales performance metrics such as conversion rates, average order size.
• Prepared detailed reports on sales activities including forecasts and budgets.
• Developed promotional materials such as brochures or flyers for marketing purposes.
• Responded promptly to customer inquiries via phone or email.
• Met regularly with team members to discuss progress towards goals.
• Collaborated closely with internal departments to ensure successful execution of campaigns.
• Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Negotiated prices and set up contracts to finalize sales agreements.
• Organized sale calls with customers and vendors.
• Generated sales by prospecting, negotiating contracts and closing.
• Closed product sales to increase revenue and build client loyalty.

• Developed and implemented effective sales strategies to increase revenue.
• Conducted market research to identify potential customers, competitors, and trends in the industry.
• Created and maintained relationships with key clients to ensure customer satisfaction.
• Managed a team of outside sales representatives by providing guidance, training, and support.
• Developed promotional materials such as brochures, flyers, advertisements, and other collateral for use in marketing campaigns.
• Provided expert product knowledge to clients while presenting products and services.
• Negotiated pricing terms with customers to maximize profits while maintaining customer loyalty.
• Monitored competitor activities in order to stay ahead of the competition.
• Analyzed customer feedback surveys to determine areas of improvement in our products and services.
• Organized trade shows and conventions to promote company's brand name and products and services.
• Assisted in developing business plans that identified opportunities for growth within existing accounts.
• Coordinated with internal departments such as marketing, finance, operations on various initiatives related to sales operations.
• Maintained an up-to-date database of all customer information including contact details, purchase history.
• Established long-term relationships with key decision makers at target companies through cold calling or networking events.
• Resolved any customer complaints quickly and efficiently in order to maintain a positive relationship with clients.
• Prepared monthly reports detailing progress against goals set out by senior management.
• Recommended changes or improvements based on customer feedback received from field visits or surveys conducted.
• Kept personal relationships with clients through frequent visits.
• Invented marketing strategies based on field research and presented to general managers.
• Processed sales team's mileage, effectiveness and overall costs.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Directed and coordinated products, services and sales activities.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Supported sales team members to drive growth and development.
• Built sales forecasts and schedules to reflect desired productivity targets.

• Recorded patient condition, vital signs, recovery progress and medication side effects.
• Administered medications, tracked dosages and documented patient conditions.
• Collected and documented vital signs to track current patient conditions.

Charted all federal inmate’s health and medical files. Was the only nurse to take care of 250 inmates. On call 24/7.

• Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Observed and carried out physician and nursing orders.
• Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered patient and family questions to educate on optimal treatment procedures.
• Managed intravenous medication to stabilize patient heart and blood pressure.
• Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
• Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
• Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
• Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
• Created, implemented and evaluated patient care plans with medical team.
• Oversaw patient admission and discharge processes to coordinate related paperwork.

• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Measured vital signs and took medical histories to prepare patients for examination.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Organized charts, documents and supplies to maintain team productivity.
• Cleaned and maintained medical equipment following procedures and standards.
• Collected, labeled and stored lab samples according to laboratory specifications.
• Collected and organized data to perform data analysis and prepare technical reports.
• Prepared lab for daily operations by stocking materials and equipment.
• Prepared specimens and forms for transport to outside laboratories.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Established or maintained medications and other patient profiles.
• Transferred medication from vials to sterile, disposable syringes using aseptic techniques.

• Reviewed costs, expenses and revenues associated with construction projects.
• Built optimum financial packages based on market conditions and clients' capital needs.
• Developed financial analysis reports and presentations by applying acquired financial principles.
• Analyzed budgets and implemented action plans to rectify issues.
• Built and strengthened client relationships to form long-lasting, profitable bonds.
• Determined and tracked budget expenses with accuracy and transparency.
• Interpreted data on price and yield future investment-risk trends, economic influences and other factors affecting investment programs.
• Assessed company investment potential by examining historical trends, current activities and stated plans.
• Created detailed technical reports highlighting findings to diverse stakeholders.
• Maintained strong pipeline of corporate clients by collaborating closely with partners.
• Coordinated deal financing by gathering resources from financial institutions, public agencies or private companies.

• Took patients' vital signs, collected medical specimens and updated information in patient charts.
• Assisted with CPR and airway clearing procedures during emergencies.
• Responded to cardiac monitor alarms and other
• codes requiring immediate response.
• Started all IV’s /drew all blood/labs
• Over all send blood it lab collections.
• Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
• Coordinated with nurses to assess and prepare patients for tests and medical procedures.
• Responded to cardiac monitor alarms and other codes requiring immediate response.
• Collected blood samples for lab analysis to diagnose disease or screen for health problems.
• Safely transferred patients to wheelchair or stretchers for transportation to other departments.
• Monitored patients' condition and reported changes in status or acuity to nurses.
• Stocked and replenished patient care areas with appropriate supplies.
• Applied and educated patients on orthopedic devices like crutch walking.
• Triaged patients to award priority to patients with more severe complications.
• Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.