Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawndra Haskins

San Bernardino,CA

Summary

Tech-savvy customer support professional accustomed to fast-paced environments. Serves customers remotely, diagnosing and resolving both technical and non-technical concerns. Supports smooth operations with accurate documentation and resourceful problem-solving. Proficient in CRM. Reliable and ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Assistant II

County of Riverside
01.2023 - Current
  • Handled high volume of incoming calls to successfully manage inquiries
  • Prepared letters, invoices and contract language to correspond with clients and vendors
  • Assisted staff with resources and paperwork to complete assignments
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, and visitor inquiries.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Input STRTP authorization, Record minutes for meetings, planned events, Volunteered to help other departments with job assignments such as authorization and phone coverage.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.

Administrative Assistant

Robert Half
01.2022 - 01.2023
  • Handled communications between staff and customers, including producing error-free correspondence and routing all mail
  • Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping
  • Met legal requirements by correctly completing important forms
  • Entered information onto digital systems to maintain data quality and accuracy

Customer Service Specialist (Part-Time Intern)

Center One LLC
02.2021 - 08.2021
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Collaborated across departments to resolve customer-related issues
  • Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions

Chat Support Representative (Volunteer)

Bet US
09.2020 - 02.2021
  • Monitored live chat performance metrics regularly to identify areas for improvement or personal development opportunities
  • Backed up fellow chat agents needing help with specific issues or customers

Dispatch Manager

Wally Park Airport Parking
07.2017 - 08.2020
  • Coordinated with maintenance teams to ensure proper functioning of equipment and vehicles
  • Prepared schedules and payroll for smooth team operations
  • Managed daily dispatch operations and coordinated with multiple departments
  • Monitored, tested and logged driver weights against capacity targets

Education

Associate of Arts - Sociology

West Los Angeles College
Culver City, CA
06-2024

High School Diploma -

Dorsey High School
Los Angeles, CA
06-2009

Skills

  • Customer Service

  • Interpersonal Skills

  • Live Chat Support

  • Sales Support

  • Technical Proficiency

  • Data Entry

  • Scheduling

  • CRM Software Proficiency

  • Mail distribution

  • Scheduling appointments

  • Multi-line phone proficiency

  • Record preparation

  • Event preparation

  • Meeting planning

  • Proofreading documents

  • Administrative Support

  • Strong interpersonal skills

  • Detailed meeting minutes

  • Database entry

  • Scheduling and calendar management

Certification

Guard Card, Current

Timeline

Office Assistant II

County of Riverside
01.2023 - Current

Administrative Assistant

Robert Half
01.2022 - 01.2023

Customer Service Specialist (Part-Time Intern)

Center One LLC
02.2021 - 08.2021

Chat Support Representative (Volunteer)

Bet US
09.2020 - 02.2021

Dispatch Manager

Wally Park Airport Parking
07.2017 - 08.2020

Associate of Arts - Sociology

West Los Angeles College

High School Diploma -

Dorsey High School

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Shawndra Haskins