Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shawndra Hazel

Jackson,MI

Summary

Results-driven professional with a proven track record in delivering quality outcomes through meticulous analysis and adaptability. Expertise in leveraging Microsoft Office to optimize operational efficiency, coupled with strong communication and teamwork skills. Committed to providing exceptional service and pursuing continuous professional development, with a focus on enhancing knowledge in the revenue cycle and health information management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HR Benefit Representative

University of Michigan
Ann Arbor, USA
07.2021 - Current
  • Collaborated with the management to develop & maintain relationships with 20 + employees and streamlined communication between departments
  • Ensured all company policies are implemented accurately in accordance with federal, state, and local laws and regulations
  • Supported high-volume customer service initiatives, improvements, and enhancements to upgrade operational efficiency
  • Administered education of healthcare benefits for employees, including client representation & vendor relations, promoting employee security
  • Attended major support calls (~20/day)
  • Stayed current with benefits trends and legislation through continuous education and professional development.
  • Ensured that all activities related to the administration of employee benefits were conducted in accordance with company policies and applicable laws.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
  • Assisted with the preparation of reports and presentations on benefits programs for senior management.

Veterinary Receptionist/Administrative Assistant

Brooklyn Road Veterinary Clinic
Jackson, Michigan
02.2015 - 07.2021
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Checked in patients before their appointment with the veterinarian or technician.
  • Protected patients by observing strict privacy guidelines.
  • Ordered and maintained supply inventory for the office.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Kept track of client's payment history and updated account information accordingly.
  • Conducted regular audits of patient records to ensure the accuracy of data entered into the system.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Education

Associate of Applied Science - Health Information Technology

Rasmussen University
Bloomington, MN
02.2025

AAS - Environmental Science

Jackson College
Jackson, MI
05.2021

Skills

  • Detail-Oriented Analysis
  • Adaptability
  • Project Management
  • Proactive Communication
  • Effective Problem Resolution
  • Data Analysis
  • Proficient in Microsoft Office software
  • Familiarity with Tableau Software
  • Comprehension of medical terminology
  • Logical Reasoning Skills

Certification

- Medical Billing & Coding Certificate

References

References available upon request.

Timeline

HR Benefit Representative

University of Michigan
07.2021 - Current

Veterinary Receptionist/Administrative Assistant

Brooklyn Road Veterinary Clinic
02.2015 - 07.2021

Associate of Applied Science - Health Information Technology

Rasmussen University

AAS - Environmental Science

Jackson College

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Shawndra Hazel