Shawndra Miller
Cincinnati,OH
Summary
Dynamic retail professional with a proven track record at Alex & Ani, excelling in customer relations and achieving sales goals. Skilled in multitasking and time management, I foster strong customer connections and resolve issues effectively, ensuring satisfaction and loyalty. Proficient in cash handling and maintaining accuracy in transactions.
Overview
4
4
years of professional experience
Work History
Alex & Ani
Alex & Ani
02.2021 - 03.2023
- Provided professional services and support in a dynamic work environment.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Claire's
Icing By Claire's
09.2018 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
No Degree - Business Management
Strayer University
Washington, Dc04-2027
High School Diploma -
Academy West
Flint, MI05-2020
Skills
- Multitasking
- Written communication
- Excellent communication
- Google drive
- Flexible and adaptable
- Quality assurance
- Communication
- Task prioritization
- Time management
- Friendly, positive attitude
- Calm under pressure
- Basic math
- Social perceptiveness
Timeline
Alex & Ani
Alex & Ani
02.2021 - 03.2023
Claire's
Icing By Claire's
09.2018 - 01.2021
No Degree - Business Management
Strayer University
High School Diploma -
Academy West