Shawndrea Palmer
Bryan,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring many years of relevant work experience to your team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized Patient Service Representative with experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
10
years of professional experience
Work History
Patient Services Representative
Elevate Patient Financial Solutions
06.2023 - 10.2023
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Verified insurance eligibility and coverage for patients.
Customer Service Representative
TTEC
11.2022 - 06.2023
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Help customers make a payment and guide them through the txtag website
- Order txtag stickers for customers' vehicles
- Add vehicles and remove vehicles for customers.
Payment Processor
Bread Financial
11.2020 - 11.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Debt Collector/Customer
United Recovery, LP
01.2014 - 10.2020
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Education
Associate's degree in Business -
Blinn College
High school diploma -
Bellville high school
05.2017
Skills
- Empathy and Compassion
- Office Equipment Operation
- Teamwork and Collaboration
- Telephone Etiquette
- Excellent Communication
- Computer Proficiency
- Time Management
- Active Listening
- Coding Understanding
- Patient Greeting
- Medical Billing
- HIPAA Compliance
- Payment Collection
- Medical Insurance
- Caring and Empathetic
- Calm and Effective Under Pressure
- Outbound Calling
- Data Collection
- Critical Thinking
- Resourcefulness
- Interpersonal Skills
- Customer Service
- Attention to Detail
- Problem Solving
- Multitasking
Timeline
Patient Services Representative
Elevate Patient Financial Solutions
06.2023 - 10.2023
Customer Service Representative
TTEC
11.2022 - 06.2023
Payment Processor
Bread Financial
11.2020 - 11.2022
Debt Collector/Customer
United Recovery, LP
01.2014 - 10.2020
Associate's degree in Business -
Blinn College
High school diploma -
Bellville high school
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