Shawndreca Rose
Houston,Tx
Summary
Experienced professional with a strong background in claims recovery, customer service, and retail management. Demonstrated expertise in team leadership, training, and optimizing operations to improve efficiency. Proven track record of successfully recovering denied claims, managing billing processes, and upholding high service standards. Highly effective communicator dedicated to delivering results and fostering positive relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recovery Specialist Supervisor
Benefit Recovery Solutions
05.2017 - Current
- Lead a team focused on the successful recovery of denied hospital claims, ensuring accurate and timely reimbursement from insurance carriers
- Verify billing details and proactively follow up on client statuses to ensure proper resolution and payment
- Provide comprehensive training and mentorship to new hires, promoting adherence to company standards and improving team performance
- Manage a range of client services, including insurance verification, pre-registration, and outpatient billing, to streamline the claims process
- Maintain accurate production records and implement performance management strategies to optimize operational efficiency
Sales Associate
Macy's Taste Bar
10.2016 - 08.2019
- Delivered exceptional customer service by greeting patrons, addressing inquiries, and ensuring a positive dining experience
- Conducted the quality control through regular taste testing, ensuring consistent food standards
- Maintained cleanliness and organization of work areas, including the proper sanitization of dishes, utensils, and kitchen equipment
- Promoted product knowledge, educating customers on menu options to enhance their dining experience
Assistant Manager
International Furniture Direct
03.2013 - 05.2016
- Directed day-to-day store operations, optimizing workflow, and ensuring consistent sales performance
- Managed inventory levels and coordinated with manufacturers to ensure necessary stock and maintain product availability
- Supervised, trained, and developed staff, fostering a collaborative environment to meet organizational goals
- Administered payroll, employee scheduling, and attendance tracking, ensuring operational efficiency and compliance with company policies
- Oversaw accounts payable and receivable processes, maintaining accurate financial records, and supporting overall financial health
Education
High School Diploma -
Langham Creek High School
Skills
- Claims Recovery & Insurance Billing
- Medical Billing Software
- Microsoft Office Suite
- Customer Service & Client Relations
- Staff Supervision & Team Training
- Inventory & Financial Management
- Sales & Retail Operations
- Problem Solving & Conflict Resolution
- Database Management Systems
- Customer relationship management (CRM)
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Recovery Specialist Supervisor
Benefit Recovery Solutions
05.2017 - Current
Sales Associate
Macy's Taste Bar
10.2016 - 08.2019
Assistant Manager
International Furniture Direct
03.2013 - 05.2016
High School Diploma -
Langham Creek High School
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